AdapthealthReviews of adapthealth.com

Rebecca Klaiber was prompt, helpful,clear and polite I would definitely work with her anytime!

The techv was very professional & explained what was needed for the equipment..her was kind & patient

Always top notch service

For the 1st time in my life I was respected and heard by medical staff! It changed my life!!

Nancy was very easy to deal with. The process was quick, informative and easy to grasp. Nice job, Nancy.👍👍

This is the worse company I’ve ever dealt with. I have to have my machine to breathe other wise I would discontinue using them. I was with Verus Healthcare until approx June 2023. I had to get a new machine then I got calls from Adapt. Everything was ok til December 2023, I started receiving bills for rental, my insurance pays for this and always paid for it. I called Adapt told them send my insurance company the bills was told we did. However I got another in January 2024 saying I needed to pay my account up to date. Then I received a letter saying I had been turned over to collections for non payment. I kept trying to resolve this issue asking Adapt please send bills to my insurance company and as of today 3/7/24 my insurance company still does not have any of these bills. My insurance company has talked on 3 way calls trying to help me resolve this issue. Employee at Adapt questioned me if I really needed the bi-pap machine, they cause unnecessary stress over bills that would be paid if Adapt would just send bills to my insurance company. I’ve called numerous times trying to resolve this issue since December 2023 it’s been little over 3 months still not resolved. Now Adapt is adding late fees to the bill. They just need to bills to correct place. Sadly my machine is less than 1- year old I’ll have to deal with them for 5 years til it’s time for a new machine. I don’t understand Adapt/Verus Healthcare’s customer service. Please beware dealing with this company. It’s sad but true. They turned me over to collections for uncalled for reasons. I reached out to so many people there trying to resolve this issue I’m at a loss. I WOULD NOT RECOMMEND THIS COMPANY AT ALL. On going issue still unresolved

So helpful. Answered all my questions. Very nice people to work with.

Informative- I have used Fletchers Medical in the past and they are always well equipped with what I need. Their products are updated and clean. I will always choose them as long as as my insurance company stays with them.