william J.
Rented bed mattress replacement
My wife has been using a rented hospital bed for the past 5 months. Over time the topper had become depressed forming a trof which made it impossible to get comfortable. I called customer service to find out what the policy was to get it replaced. I spoke with Morgan who was very nice and accommodative. She explained since the bed was under rental contract that they would come out and evaluate the condition and replace it if warranted free of charge. She made a ticket while I was on the phone and the technician came out that afternoon. The technician agreed it needed replacing and did what was needed to get it replaced. Another technician brought out the new mattress the next day. Both technicians were very friendly and accommodative. Overall this was a very pleasant experience and yes I would definitely use Fletcher medical equipment rental again.