AdapthealthReviews of adapthealth.com

Device was delivered on time and explanation on how to use it was great.

it was great and i would recommend to anyone.

Using medical devices (CPAP & VPAP) since 1991 I've experienced the GOOD, BAD and Ugly of medical supply companies. When my wife needed portable CO-2 and a concentrator over 10 years ago my supplier, 1st Choice, became her supplier. A local company within 5 miles of our home. We knew the COO, the woman in charge of the office and the warehouse manager. They became friends and the COO would come to our home to check on any replaced equipment, fitting devices or any problems that may have occurred. Like most successful companies the were bought out by Aero Care an Adapt Health Company. Needing, 7/15/24, a new Nebulizer and Concentrator supplies she called the main number only to be passed to other people in different call centers. After 45 minutes and being placed on hold she finally gave up. I had arrived home to find her visibly upset and frustrated. She called again and asked to speak with a supervisor only to be placed on hold for 25 mins, and hung up. In 2021 I had helped her get a Concentrator and remembered a young lady named Denice that worked in the Chesapeake office and made this purchase so easy and pleasant that I had written her name and number on the delivery slip. I was very surprised when I called and she answered the number. She no longer works in Chesapeake but is still located in VA. As she did before she assured me that she would take care of any problems or questions that we had. There are not enough positive adjectives to describe Denice Barrett. She's friendly, knowledgeable, caring and one of the best communicator you could deal with. Relaying via phone calls or emails she went out of her way to keep us informed step by step what was going on. She also contacted Keith Doolittle, a bio medical technician, at the Chesapeake office and within 1 day the wife had a new Nebulizer and supplies and 2 days a new Concentrator. Talk about making her employer look good they should THANK HER everyday for providing their customers with such an experience. John Portsmouth, VA

My service provider/delivery person was knowledgeable, empathetic, thorough and polite. He is an asset to your company.l

Ron is such a professional, very pleasant and knows these systems inside out. We are so glad he works with us.

They continue to call me and telling me that my insurance isn't covering my CPAP machine. Which I know my insurance is. And I had to go to the extinct of blocking the number because they can't take the hint that I know my insurance is covering it.

Adapthealth is a dependable company with good products, they do what they say their going to do and contact you if it's otherwise. My only downside would be it's hard to locate a phone number for them, apparently they prefer email. Otherwise it's a company you'll be glad to do business with.

Valerie was friendly and awesome at explaining the equipment! Thank you!