AdapthealthReviews of adapthealth.com

First of all, I like that I can still speak with a customer service person when I call. I called yesterday and Deanna was most helpful, courteous, friendly and offered fast results to my problem. Today, Matt surprised me with a delivery when I thought I was going to have to wait for my order to be mailed. Matt was very courteous, knowledgable and friendly. Thank you for the good sevice😊

I called Mont equipment company and as for requirements for doctors note . They gave me fax number to fax the paperwork. After my PCP fax the script they told me it should me send over electronically. I called again and ocean medical answered the same number they gave me fax number. My pcp fax it over the script. I called and they said need chart note . This point I had called PCP 4 x . I told they to cancel my request. Next day they called to deliver the wc . Wc was delivered without foot rest . I called to talked with the manager and after 10 minutes on hold they disconnected me. I called again and after I put in dob they disconnect my number . I am an Occupational therapist and work for home care and get complaints about this company from old patient who can’t defend them self. I want to know why this was so hard to get wc for my husband ?

Adapt health , send my machine right away and we’re open to all my concerns very professional

My BiPap device was making terribly loud groaning sounds, keeping my awake. I brought it in to have it diagnosed. I did not have an appointment. It is a 1 hr+ drive to their location. Elenazar Lazano assisted me even though he was the only technician on site. He was able to provide a new machine after diagnosing the problem. He programed the device with my doctor's settings and recorded all the information on line and in my account. His service was outstanding, exceeded all my expectations, and absolutely made my day wonderful.

I had heart surgery and was prescribed oxygen. I got this horrible machine from Adapt Health in Cincinnati that was heavy and so noisy I couldn't use it. It came with these plastic tubes that hurt my face. After one week, I told them to come and pick it up. This was back at the beginning of March 2025. It took them two weeks to show up, but they finally did. Fast-forward to October. I received a letter threatening me with a charge of almost $4,000 because they claimed they "don't have your updated insurance information." This for a piece of crap machine I already sent back to them months ago! Then when I called them, they had no clue what was going on. They kept asking me for the exact date and time they picked it up. Really?! I was too busy staying alive to think about doing their job for them! So today, they called again "on a recorded line." Like I'm supposed to start quaking in fear over their "recorded line" when they're the ones in the wrong. This time, they said, "Oh, we're not the supplier. We just want your updated insurance information," which is none of their business because I have no service with them and will never, ever use them again! They're so disorganized that they can't keep track of their own equipment and then decide to harass ex-customers instead. Do NOT go anywhere near this company if you value your sanity. Read the reviews and shop around!

Therapist was very attentive and knowledgeable. I felt she was very helpful in getting me started on the right path to healing quickly.

I was told the initial costs for my new machine would be $60 for AK initial charge and then around 30 a month for several mo ths afterwards. I agreed and left my credit card. The first charge to come through was for $192 which i did not have and put my account in the red. I called them and explained i would not have taken the machine if they had told me the initial costs because I could not afford it. They assured me that from now on I would only be charged 22 dollars on the 22nd of each mo th moving forward. It was rough but I could make it work. Then today on the 9th I get notification that they have billed me once again 3 days after the initial. I had enough. I do not have the money to pay and will now have to return my new machine and go back to using a recalled model simply because they could not be bothered to tell me the truth about what the costs would be.

They were very quick and courier was very courteous And even helped me set up my walker