tom B.
BEWARE OF FRAUDULENT BILLING
This company has double billed me repeatedly for cpap service and supplies. My insurance has paid them and they have double billed me personally on multiple occasions. When I tried to find out why they collected charges from me and the exact same paid by my insurance they said it was because they could and that is their policy. When I said I wanted my payments refunded to me they, after being put on hold over and over and over again they said they would refund my double payments. They repaid one small amount, less than $20. They have promised over and over on multiple follow up calls that they would refund the rest. Every time I call they offer a different excuse after having me on hold for up to an hour. They are absolute crooks. This has supposedly been approved for refund my a supervisor multiple times. Still no refund of their double charging me. And then they tried to charge me hundred of dollars more and I have no idea what for. They refused to tell me despite repeated calls to find out why they haven’t refunded the double billing what they were trying to charge me for, again. They send dozens of texts saying they will charge my card or add more charges and turn my account to collections. I am turning this matter to another party to pursue them to remediate their fraudulent billing and have advised my cpap counselor I will no longer do business with them. I was told this is not uncommon with this company and was advised to write this review. I will be bringing my evidence to show my pulmonologist in the hopes he will not refer patients seeking much needed medical devices to crooked billing companies. I used Aero Care for my cpap but Adapthealth handles all their billing. Adapthealth are crooks plain and simple. BEWARE. This has been going on for months. I’ve paid and double paid but will be seeking professional help to handle this matter and get my fraudulently charged money returned to me and have been given four other companies to deal with in the future. I hate dishonest companies and having to deal with employees who are unapologetic about their policies of double billing.