AdapthealthReviews of adapthealth.com

I have been trying to get a cpap machine. Adapt Health refused to resubmit the information to the insurance company twice after I called the Pensacola office to try and get the problem resovled. I even got a fax number for them to use instead of the portal. Britany, I think her name was, was uncaring and unhelpful. My doctor recomended Aero care for high reviews. Apparently Aero care has become Adapt Health and customer service is not important. I have asked my insurance company to refer me to someone else. Sad service.

Very courteous and professional

Simple, easy and painless. Couldn’t have been happier. Much, MUCH better customer service than Lincare!

So I ordered CPAP supplies from this disaster of a company. They sent me items that I did not order, including one that I told them 3 times I did not want. Yesterday I had to place an order because an important item broke. This was a separate and different order than the first time. Their confirmation email was the ssme items as my first order, crucially leaving out the important piece that broke. I called less than 24 hours later to cancel and was told the order was cancelled and that I would receive an email confirming this. I never received the email and tried to cancel through the app. I was told that the order had not been cancelled and that it was too late to do so. Less than 24 after placing the order. I was told it would 7-10 days to ship but I couldn't cancel because it was too late. I bought the important item from Anazon without using insurance because the company is locked into adapthealth. I guess I'll have to keep doing that until my HMO contracts with a different company.

Brittany was excellent at explaining how to use and clean my CPAP machine. She took the time with me to explain everything and kept asking if I had any questions. I would highly recommend Brittany at Youngs Medical in Hazleton.

The installation was quick and easy. Explanation of everything was great too.

I was lied to. I had products shipped to me that I didn't want, and products I'd paid for never shipped. I asked a phone representative 35 times for a supervisor until she hung up on me. One representative told me he wasn't allowed to provide product prices over the phone, and then a different representative was happy to help me order a product. Your website looks like a "model" site designed by marketing folks, with zero images, prices, or products you ostensibly carry. (It's what is shown to the company before they put in any real information or data, with lots of photos of happy people and smiling representatives.) You promise to call the clients back and never do. I had representatives tell me that the bench comode is just like the Cross over bench and can be used as such (major bullshit). Let me put it to you this way: when someone has been injured and needs medical devices, the last thing they need is to have to deal with companies that are as cruel and thoughtless as yours. And you don't need to contact me; I've written everything you need to know above.

I had a great experience working with Riley, the Respiratory Support Technician at AeroCare in Springdale, AR. She listened and gave me good feedback that, I believe will help me with use of the cpap and improve my sleep. I am very appreciative of her help.