activeandfit.comReviews of activeandfit.com

I cancelled my membership in April. I looked at my account and I had the $25 maintenance fee. This is not uncommon because it happened to my child. It's 2 am and I'm annoyed by this. How is your payment information STILL on file and you no longer have an account? This is that mess that makes you tell people to run and ruin very fast. If I had known then what I know now I wouldn't have. Now I have yet to deal with the customer service but reading the reviews I'm not hopeful that it will be a positive experience. I think they don't expect people to view their accounts to see that they are being charged for something they don't have. Also it makes the gym that you had a membership with look bad. Either I'll go on post or I just won't go. The times we are living in people can't be just like oh it's only $25. I'm going to call Active and Fit and also call the gym I USED to belong to. Obviously they DON'T care as they have 98% 1* reviews. USAA and other companies might want to take a look at this as well. Disappointed Customer

Yes I do wish I could give ZERO stars. I've been a member and like others I was using a few different gyms - ok they realized that model of business doesn't work. As an entrepreneur I get it. So I started going only to one gym before the switch and they said they'll assign you to the one you go to most. They did not. Then i had to chat with a bot and get hung up on after waiting on hold for a human being only to see later they switched me...to the OTHER gym i WASN'T going to! I called and finally got a human and they kept trying to tell me I would have to wait and switch it and pay extra and get refunded later blah blah blah. He said they can't switch me except they are the only ones who had - TWICE - up to that point so whaaaaat? I clarified that for him and he hung up the phone in my face. I immediately cancelled the membership. NO CUSTOMER SERVICE JUST A BIG SCAM - STAY AWAY FROM IT!

The whole point of this program before I joined was to have access to standard gyms at one price per month, now its $28 for one standard gym and if you want to go to other standard gyms, its an additional $23 on top of $28. Crazy right!! No point of having a membership with active and fit anymore... Just give your money directly to the gyms instead.

The whole point of having active & fit was to have multiple memberships for one low price, now I only get $5 off each additional membership I want? I looked at Aadaptiv through BC/BS, and it's $39.95 for the standard memberships. If Aadptiv wants to pick up business, they should offer for us to hop to them! I feel like this is going to destroy their customer base and everyone is just going to cancel and get a basic membership right through their main gym. For example, my main gym is crunch fitness, I can get their basic membership for $10 a month and a $50 annual fee. Obviously if you really want to go to multiple different gyms this isn't going to work, but say you want to go to crunch, planet fitness and maybe a local gym that was on the plan. You're now paying $28 for crunch, $19.99 for planet fitness ($24.99 - $5) and maybe $20 for a local gym, totaling $67.99 a month. That's an insane increase.

I wish I could give this negative stars! Huge waste of money and time. I have two fitness centers I use - a traditional gym and a barre studio. My gym told me sometimes insurance covers gym memberships so I looked into it and mine did. Active & Fit Direct. When signing up, I saw that my barre studio was also listed and I could save ~$20/month on that membership, so I added it. But after signing up I learned that my barre studio had already dropped the program and it would only work for another few months. If I cancelled my regular membership I would lose my pricing and end up paying more after Active & Fit expired. It only ended up saving me ~$10 on my gym because although my son was covered under the same insurance, he didn't qualify for A&FD. Without the family membership, there wasn't much savings. When I tried to reach A&FD for a refund on the barre membership, I couldn't log in and there was a bug with the chat. When I finally reached them a month later, they had already processes another payment even though I paid 3 months in advance and they refused a refund because I was outside of my refund period. I've now paid double for my barre membership for 4 months. Horrible experience.

Do not give this company your money. If your employer contracts with this company, urge them to stop and to use another vendor. Worst customer service I’ve ever experienced. Hold times are an hour plus to speak to someone. They made a change to only allow one gym now instead of many. They charge you in advance and it’s impossible to cancel. This comapny will be out of business within a year, no doubt.

I havebeen using this program since Oct of last year an it was great at the start. I had three gym memberships for $28 per month. It was very convenient. They recently changed their rules so that you can only have 1 membership for the monthly rate and any additional gyms you get a $5 discount on the monthly fee. They advertise a well-being coach but after trying to call, email, and chat I have not been able to schedule a session. The customer service is really unhelpful and I have been on hold now for 20+ mins hoping to speak to someone. I'll be cancelling my membership.

Worst customer service I have ever experienced. The bot was unable to help and ended our calls and conversation. I was on hold for two hours when their work day ended last week (7/5). The mission continues this week (7/8). On hold for 33 mins and counting...