activeandfit.comReviews of activeandfit.com

Horrible service! They were really good a few months ago, offering access to multiple gyms. However, they now limit you to only one gym per month, and the price they offer is a lot more than what it would cost to just get membership with the gym. I called to cancel my membership but was never able to get through to an agent. I tried their chat function online and it's just a bot - you can't speak to anyone in their customer service team. I someone got charged for 2 months in advance and have been trying to request a refund. I sent them an email and am hoping that works. Stay away!

Don't waste your money. Big scam

It used to be worth it when you could choose many gyms to workout at. They then increased the price, and I was okay with that. Now you are locked to one gym. What’s the point of this membership now? It’s more expensive than most of the gym memberships cost now, plus you don’t get guest privileges. What a shame.

We travel a lot and this used to be a great option for us! They recently changed their program and it is garbage now. We played by their rules and logged in on the first of the month to change our gym. You can only do this on the first. You can not do this on their website because the buttons don’t work and it’s full of dead links. You have to call. Expect to wait at least an hour to talk to someone. The lady on the phone told us we would have to pay an additional fee to change our primary gym on the first. This isn’t part of their stipulations, we politely asked her why as that isn’t written anywhere and we were doing our best to make this work and follow their policies because we’ve liked the program in the past. She hung up on us. I called back and waited another 45 min before giving up. Really disappointing to see what’s happened to this program.

Changing to only one gym is ridiculous when it was promised as multiple gyms.

One gym a month for $28 and extra gyms for $23 each. Definitely no longer worth it. You also must prepay a month in advance every month. Customer service is horrible, long wait times with not even an attempt to resolve the issue. Save your money.

Trash. Used to be great but now you're locked into one gym. Also screwed me out of the month because they auto selected a gym I never go to as my new primary and are trying to charge me extra for the one I want. Customer service non-existent. Just get a membership with your local gym. If travel is important to you, get an LA membership.

Not worth the membership and charges more than most monthly gym memberships. New policy Only supports one gym membership and has become very unimpressive program indeed. Just join the gym during deal days etc