activeandfit.comReviews of activeandfit.com

The worst most fraudulent company NEVER sign up with this, they LIE they switch you to cheaper gyms and cancel memberships with no notice or authorization. A complete sham, NEVER use them!!!!!

Unbelievable cancellation practice. I cancelled the gym I had their membership through, after I emailed them asking to cancel. Then they proceeded to charge me and keep my account active. This company is unethical.

Too many websites that don't help you make sure you have the right one for the account. Terrible customer service, the representatives don't listen to what you have to say. The website said, "The information you have provided does not match our records" but charged me for a year for an account I couldn't access because of there isn't a record of my information to recover an account.

This company is a scam, they billed me twice per month for the same member ship and refused to refund me after acknowledging this should have never happened. Support is non existent. Run away as fast as you can.

I would give them zero stars if I could! Absolutely horrible company to use. I registered with them because in the beginning you were able to use multiple gyms. However, they changed this a few months ago. I called many times to cancel my membership and was hung up on. I emailed them to cancel the membership and they responded a month after. On top of that, they charge you two months ahead of time when you first sign up for membership. I asked for a refund and again after one month of not hearing from them I had to follow up with them via email since I couldn’t get a hold of them on the phone and they denied my refund. Horrible customer service and they charge you for unfair charges

Serious Concerns Regarding Recent Program Changes I am writing to express my complete dissatisfaction with the recent changes to your program. The one key advantage that set your program apart has been removed, leaving us with a service that is far less valuable. Frankly, working directly with the gym is now a much more cost-effective option. It’s clear that these changes have taken advantage of your customers, and as someone who oversees the Florida Blue insurance selection for our company, I find this approach deeply concerning. I will be notifying others about the misleading nature of your program. This situation is disappointing, and I urge you to reconsider these changes in the interest of maintaining the trust and satisfaction of your customers. Sincerely, Terence O'Leary

There is a trend these days where customer service agents use the Terms & Conditions as a reason to treat customers in a derogatory manner. This company is one of those companies. Their Terms & Conditions is unfair to begin with. At this point, we all ought to have our own home gym station because it’s very hard to find a gym with ethical business practices.

Join at your own risk...easy to get in almost impossible to get out! After shifting gym membership to health care insurance provider June 1, it was insultingly impossible to reach to cancel by phone. 6 calls in June and July with wait times of 20 to 30 minutes before I hung up. Finally got through today, and was told by a arrogant and brassy CS agent that "we are easy to leave". They excel at complicating cancellation to show revenue were it was not earned. Remedy coming from a bank card claim. Don't roll over for this company.