activeandfit.comReviews of activeandfit.com

Horrible customer service, changed program so you pay more for membership now and will not consider giving a refund even though we just paid monthly dues for October and November.

Horrible service!!! Long story short customer service sucks with this company. They made a mistake once they switched to members only picking one gym membership. After I picked the golds gym as my primary gym (before deadline to switch) they made the mistake to not make the change. After awhile golds gym stayed my membership was not active because I hadn’t paid active and fit. After four times of contacting active and fit been on hold for hours I was told the problem would be resolved in 5-7 days. I I was tossed around from employees to finally a supervisor who would call he by the end of the day on 6 day. Ofcourse that didn’t happen. Then another employee stated just go to golds and use a guest pass and when I tried that golds said nope couldn’t do that they needed to speak to active fit which I called to speak to an employee who read all the notes from previous call and said they couldn’t tell golds gym it was error on their part and that the change would happen in less then a day. Worthless I was harassed and felt embarrassed every time I went to golds to be told my membership was inactive.

I tried to cancel my membership and the terms and conditions made it impossible to do so in the appropriate time frame. I would never use active and fit again. The company is unreasonable and only cares about money not the members.

Absolutely deceitful. I wish I had read these reviews before signing up. Seemed like a dream come true to save money on my monthly gym membership, however they deceptively hide in the middle of their terms and conditions that you are billed for the month you sign up on the day you sign up. So if you, like me, sign up for a membership on the 29th then two days later it disappears and they do not offer refunds. The first agent I talked to was saying that she doesn’t get any benefits or paid well at her job and that she’s filing personally for bankruptcy. The second senior agent she passed me along to actually hung up on me which is a first. Don’t support a company that doesn’t treat their workers well, because in turn they will treat you with no respect.

After filing Dispute with my CC they canceled my membership effective July 31 however I had already paid through August So on August 1 I had to rejoin and again pay for 2 months When I call about my refund I am told my bank needs to contact them because of the dispute I have sent numerous emails and snail mails showing no dispute but they won't accept it. They got their money so how there be a dispute? Last time I talked to them they mentioned PayPal which has nothing to do with it. My CC said they don't call companies only sends documentation via email I will probably never see my $55 Why did I rejoin? The gym had a joining fee of $80

I was an Active and Fit customer for a few years. I used to love it, but they changed how the program works in August of '24. You used to be able to work out at multiple gyms which was perfect for travelers or someone that likes working out at different gyms for whatever reason(s). Now they charge additional fees for adding gyms, their website has bugs, it's hard to navigate and trying to call them you WILL NOT GET A PERSON it's an automated voice that really doesn't answer your questions! All these folks that wrote negative reviews aren't lying. This company got away with one of the biggest bait and switch scams that I have ever seen in my opinion. They didn't even have the decency or courtesy for it's members to be grand fathered in to avoid these additional fees which it's quite hefty and in fact $20 to add a gym and that it's monthly by the way. I am not not sure if they were losing money or got greedy but not unless their plan is cheaper then your gym ITS SIMPLY NOT WORTH IT. That's about as an honest review that I can write.

They allowed me to sign up for a gym that does not accept Active & Fit members and then refused to refund me after spending over an hour on the phone with them total (most of which was on hold). The supervisor I spoke to was very rude and unhelpful. Her suggestion was that I could sign up with another gym in their network with the next closest one that participates being 30+ minutes away from me. It was an incredibly frustrating experience.

Highly unsatisfactory experience with their customer service department. Despite making five attempts to resolve issues with my account, I received no follow-up via phone or email. The company claimed the matter had been escalated to management, yet there was no accountability in their communications, the interactions were unprofessional and ZERO response. I spoke with Manager Stephanie today, who was notably unhelpful, indifferent, and appeared distracted during our conversation. It is evident that there is a lack of proper staff training, and despite providing a doctor's note and relevant documentation, there was no willingness to accommodate or address my concerns or to further improve their customer service department. Even if the cost savings seem appealing, I would strongly advise against using this company as their customer service is severely lacking and unfortunately extremely difficult to work with, starting with the management staff.