activeandfit.comReviews of activeandfit.com

Horrible customer service. These people literally do not listen and just parrot whatever talking points they most recently have. I was trying to update my name in the gym's system but it was only editable on AFD's side, but their rep instead offered to switch my gym, which I never asked for. When I pushed, they basically said it was impossible and they didn't seem to care.

I signed up for Active&Fit Direct through my AAA membership. I had it for a month. I didn't get to use it because I got sick with covid. Then I got a fraud charge on my account that I use to pay for the membership. When the card declined, they canceled the account and would not allow me to reinstate it. They said I have to pay the $90 enrollment fee all over again instead of just reinstating the membership with my new card number. Such a scam!

Changed there whole business model now it's 28 for 1 just 1 gym and if you want to add another it's 23 extra per gym membership. Trash

not worth the membership anymore , they could of provided a better model but you're just paying for each gym and I can just to do that on my own.

Zero stars. Tried 6 times to get a person either in chat or on the phone, tried 4 times to pay for a membership, changed devices, continually saying wrong ccv code. I've been on hold for now 17 minutes waiting for a human and reading the reviews. It sounds to me like this is a scam and not worth it. Unbelievably poor customer service. Who does business like this anymore?

Their website is so. Incredibly. GLITCHY! I made a personal account for myself ant the end of May and realized I shouldn’t pay until June 1st because you pay in full for the whole month even if there are two days left in it. I wait a couple days and then try to login to do it today and the login stopped working. “No problem, I’ll just say forgot password” I think to myself. Nothing works, no emails for username or password, not in spam, not in junk, nothing. “Maybe I didn’t register originally?” I think and try to reregister. I am notified that an account already exist. I spend another thirty minutes trying different things to get in, trying dozens of password and attempting to get a reset email with no result. “Fine, I’ll use my wife’s email and add myself as the spouse (we work for the same company). Create a fresh account for her and can’t pay. Invalid change account number I am told. Switch to another card and it works. “Okay, cool. Things are working now…” I think. Oh how wrong I was… a half hour later I am still trying to add a spouse to a plan and went through glitch after glitch: first the account wouldn’t add to the cart no matter what I did. Then I finally worked around with different email address, added and tried to pay and had the same card I just used for my own membership kicked back as invalid. Changed cards (to the original one turned down), paid and was prompted to make a spouse account to get membership code. No matter what I do, delete cookies, try in different browser, incognito mode, on different devices- nothing. When I click next the screen blips and reloads the register screen again. No matter what I do I can’t create the spouse account. Oh and today is Saturday? Yeah, they don’t help on weekends- no help available until Monday… and from what I’ve read here I’m going to be more enraged on Monday dealing with their “customer service”. I am convinced I just paid two months worth for a spouse gym membership that will never work…. Prove me wrong active and fit…

Changing to only one gym for $28 while I have friends on SilverSneakers who not only don't pay a monthly fee but go to as many gyms as they need. With Federal insurance I would have to join an advantage plan to get SilverSneakers but I want to keep my Federal insurance. I feel like I am being penalized because I am a Senior staying active

Getting rid of the one benefit that was the cornerstone of their business model, to add insult to injury they have the audacity to say paying 28 a month while having access to a single gym is still worth it because of all the videos they have! What a joke. 28 dollars a month is more than most gyms that are covered. No reason to join. Used to sing their praises, If I could give them zero stars I would. MAKE SURE TO SIGN THE PETITION. might not get them to stop the changes, but at the very least, at least they would see how many people are upset and will be cancelling their membership come July!