activeandfit.comReviews of activeandfit.com

Price is good, but the customer service is not. First, you have to deal with AI. I had to ask for rep several times before connecting. The rep could not directly answer my questions and kept stepping around it. I was under the impression the A&F dashboard would directly track my workouts as long as I connected. It does not. I have to use a 3rd party app. It does not show the on-demand workouts I do at home. I need this direct from the app for employer reimbursement. I need a clean report instead of putting my gym and my 3rd party app together which still don't show on demand workouts. With today's technology, I think they can do better with tracking. I am also disappointed that my Samsung health is not in the connected tool list. You are not given a list of available tools before signing up.

If you want to cancel the membership you better know 2 months in advance! I paid $89 for premier gym by my house. Rarely go so canceled in July thinking that would be for aug, it's not. Guy wouldn't give me my money back.

I would like the ability to change gyms if I want, etc. but the billing was all off. When I started, I delayed using the gym until the following month since there are no pro rata charges if you start near the end of the month. After a few months, I noticed that the first payment didn't seem to get credited to anything. I called and was told, contrary to what the billing statement says on its face, that billing is always 2 months ahead (so on Nov 1, I pay for Dec 1 - 31 instead of Nov 1-30). However, the billing statement says that the payment is for Nov 1-30. I just asked for something stating that in writing since it is contrary to what the statement says and she told me she could not give me anything. That does not make any sense so I had to cancel my membership. I would probably be fine with it if this aspect of the service didn't seem so shady.