activeandfit.comReviews of activeandfit.com

Golds gym cancelled A&F in Oct and informed me at the end of Oct. I had to renegotiate GG contract and pay out of pocket. A&F went ahead and charged me for Nov anyways and will not return my money. This organization is nothing more that a crooked Coop. I'm writing my State DA.

SHADY. take your money and give you no membership. Cesar (7357) is the rudest worst customer service member ive ever experienced. Refused to give me manager contact info despite confirming they exist. Paid $200 to not even get gym membership

DO NOT use them! They have a major security issue and WILL NOT take accountability for their systematic issues and made it clear they do not plan to fix it.

 I was charged for the same service on two different cards for a services that cannot be shared. The services were on two separate accounts that had my identical name, dob, and contact details. Their subscription model is based on a per person usage, meaning even a spouse needs their own subscription. Somehow, both accounts exit with two separate payment options. I was under the impression they were for the same account as they were charged on different dates and never thought twice, and trusting them for the last years, didnt make me think twice since I would see $20 dollar charges every now and then. I finally caught it because their premium increase flagging my card the same day they took out money from my other card. I tried to retrieve my login information online and it said I did not exist. After getting ahold of an agent, I came to find out I am under their system twice. They can't explain how I ended up with two accounts and can't guarantee this won't happen again because "they don't create the accounts themselves”. They refused to reimburse me for an error their system should have caught before the second account was even created. Their reasoning is that even if their customers don't use it their subscriptions, they still charge them. That I get. What I don't get is why there was even a second account under my exact name, dob, and address, and why did their system not stop it or catch it. I was then told that there is nothing they can do to prevent this from happening again, even if its someone fraudulently opens another account under my name. I have been a victim of identity theft before and personally this is nothing to play around with and I hope that at least I raised enough concern for someone their company to fix it!

My only local gym closed without any notice and stated we would be refunded if we were part of a third party membership (such as this). I was charged for the month, and contacted chat customer service "Glen". I kindly asked for a refund, stating the situation that was out of my hands. I was told there were other gyms available in my area (next closest was 33 miles away) and that I would be denied a refund. I explained this was not my choice and this was not reasonable. Customer service was extremely rude and had an attitude for the duration of my contact with them. Do not deal with this company.

This place sucks. Canceled and was charged multiple months in a row. When I called to dispute I was told they couldn’t do anything for me.

Active & Fit aka American Specialty health deceptively signs you up for "months" but charges a full month no matter if you sign up at the last day of the month or not. Customer service is virtually non existing and doesn't care about their clients. AVOID!!!!!