activeandfit.comReviews of activeandfit.com

My membership was not honored by the gym and when I asked A&F for my refund on the same day my membership was supposed to start I did not get a response for TWO WEEKS just for them to say that since 5 days had passed I was no longer eligible for a refund. They are SCAMMERS.

This service seems like a great idea but the website, the account debits and the customer service are all awful. I would recommend avoiding this service all together. It would be less trouble to pay full price for each gym separately then to endure the headache that is Active and Fit direct. I wish I could give this service 1/2 star.

Signed up and went to my designated gym. They did not recognize Active and Fit and I was denied this service. I disputed the charge with my credit card company. Active and Fit would not refund the money. Do not use this service

I would like the ability to change gyms if I want, etc. but the billing was all off. When I started, I delayed using the gym until the following month since there are no pro rata charges if you start near the end of the month. After a few months, I noticed that the first payment didn't seem to get credited to anything. I called and was told, contrary to what the billing statement says on its face, that billing is always 2 months ahead (so on Nov 1, I pay for Dec 1 - 31 instead of Nov 1-30). However, the billing statement says that the payment is for Nov 1-30. I just asked for something stating that in writing since it is contrary to what the statement says and she told me she could not give me anything. That does not make any sense so I had to cancel my membership. I would probably be fine with it if this aspect of the service didn't seem so shady.

Before paying to sign up for a gym membership, it has stated that I could sign up my spouse for an additional fee. Doing this would avoid annual fees and keep the membership month to month. This was absolutely not true as after I signed up, I was not given the option to sign my spouse up. Customer support was very friendly and confirmed that I wasn't allowed to with my health insurance, this issuing a refund since I called the same day. Low and behold, I got half a refund. When I reached out via email, I was told it was a non refundable fee for signing up, even though I didn't get what I was signing up for and it wasn't stated anywhere beforehand that I would have restrictions on signing my spouse up with my for a gym membership. Avoid this company with how deceptive their marketing is. I wish I had checked their trust pilot rating before signing up.

This is the worst company This is a ass company DO NOT make the mistake of signing up with them and their customer service is a piece of work that don't know how to do thier job TERRIBLE TERRIBLE people. Save your time and money and just sign up with the actual fitness cetner you want to go to.

The worst company to do business with you don't get what you should and impossible to get your money back customer service is very arrogant do not use them at all you will be sorry

Never Again. This company was horrible. I paid enrollment fee and gym wouldn't honor, and when I called for refund they said they would call me back in 24-48 hours. They did 5 days later and said refund policy is only within the 5 days. They waited until my time was up before they called and stole $60 from me. I don't have extra money to have people steal as I was trying to get healthy to reduce my medications to help save some money.