activeandfit.comReviews of activeandfit.com

My gym was not getting paid by Active and Fit even though all criteria were met. Customer chat on website is useless AI which only refers you to FAQ, why even have AI then? Waited on hold for over 10 minutes twice, still couldn't talk to a human. A few months ago when I did talk to a human, she said i do not have an Active and Fit Direct account technically since its all through my insurance which made it confusing for Active and Fit. Either way, done arguing, not worth my time anymore, Ill just pay the $39 dollar gym fee direct to my gym. Great idea, horrible execution.

I joined and the club I selected had gone out of business. Now I am struggling to get a refund. Talk about poor customer service.

This service was great until they changed their policies the summer of 2024. You use to be able to utilize multiple gyms in your network at the same cost. Now there are additional cost per gym. When the switch happen, my home gym was changed to a different gym without my doing. They told me it would be $30 to change my gym back to what I had it set as. The customer service is horrendous... Highly recommend avoiding this organization!

Horrible company. Paid for a membership then went to the gym and continuously said I had no account through Active and Fit. Huge scam of a site that takes your money and does not give you what you paid for. Then when you call them out on it they don't even refund you. I don't write reviews but people need to know how corrupt they are.

You will be better off paying for memberships separately. Primary Membership is $28 plus additional memberships are $23. You are better off getting Trufit for $10 a month and planet fitness for $9.99. Active and Fit was to help military members with the rising coast of gym memberships but somehow they were influenced by inflation and now they're charging more than the actual gym membership. Whoever is in charge of analytics needs a new job.

I can’t give zero stars unfortunately! I’m hoping that emblem health is just not aware of this bullshit scam as I’m doing fine with Emnkem! What a bullshit company thus active and fit garbage is!

This company is less than two stars on every review platform I could find. How they got above 1.0 is surprising. This is a company that clearly deserves zero stars if that was possible.

Active &Fit has zero value anymore. Why are they needed when many gym fees are the same or less than the monthly A&F fee? It makes no sense. It is now a waste of money. Save your cash and join a gym directly. They operate as a broker who does no work or negotiating for you. Customer service is awful and rarely can you even get through to somebody. Yes, they have exercise videos but so does YouTube and every other streaming channel… for free. Zero value! I dropped A&F.