Orapin O.
Don't buy e-bike from Actbestbike
Don't buy e-bike from Actbestbike 1. I received the bike with a cracked screen and it was unusable. I provided all the necessary evidence, and after nearly two weeks, you sent a replacement part without any prior notice. 2.After receiving the new screen, I used the bike for a 10-mile ride. Everything was great the first time—no issues at all. However, the next day, I rode the bike again and started hearing a loud noise coming from the front wheel throughout the 10-mile ride. I wasn’t sure what was causing the noise, so I emailed your team to request a claim on April 30. I didn’t receive a response until May 7, when I was told to find a repair shop myself and submit the receipt. 3. Unfortunately, I don’t have a vehicle that can transport the bike to a repair shop, so I requested a full refund instead. Eventually, I couldn't tolerate the issue any longer and tried to find the cause myself. It turned out to be a problem with the brakes. I ordered the necessary parts from Amazon and fixed it myself. The bike now works fine. 4. I then emailed to request reimbursement of the $10.65 I spent on parts. However, your team responded by asking me to leave a 5-star review in exchange for the $10.65. This entire process took around 42 days and nothing has gone smoothly. I'm very upset with this entire shopping experience. It’s been one of the worst and most disappointing lessons I've ever learned