Actbest's design team in California, USA, focuses on developing high-quality and high-performance electric bicycles, combining innovative technology with excellent industrial design, and is committed to providing top-notch after-sales service.
Actbestbike (actbestbike.com) has 635 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
actbestbike.com
Website
actbestbike.com
Category
Bicycles
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Ive just put my 700th mile on the bike, its fantastic ride in NYC.
KW
Kelly W.
Poorly designed/manufactured bike and horrifically bad customer service
We bought two of the core 27.5” stepover bikes in March. Neither bike was usable. Front fork on one was uneven so the wheel could not be seated. On both bikes the rear wheel would not fit the frame and both of them had the wheel rubbing the frame. Repeatedly tried to contact customer service to get a resolution. They kept trying to blame it on shipping damage so we would have to file a claim with insurance. The wheel not fitting the frame is not due to shipping. It was made that way. After weeks of no response and no answers we filed a claim with our credit card to get our money refunded. Only then did customer service respond. They agreed to provide shipping labels for us to return the batteries and keys for a full refund. The shipping labels “conveniently” caused the batteries to not be delivered. For over a month they were in transit. One battery eventually was returned to us and the other was delivered somewhere. I was provided a new shipping label for the returned battery and this time the company received it. I had written a poor review for this company because we are out over $1200 and have no bikes to use. Customer service said IF I took down the poor review they would assist me with getting the full refund. I agreed only because I wanted this whole fiasco to be over. It has now been another month and we still have not gotten our refund. Company claims the refund was successfully processed on June 10th, which is an entire month before they asked me to take down the bad review. As of August 13, 2025 we still have not received a refund and the company refuses to provide the documentation of the supposed “successful” chargeback. This company is a fraud and a scam.
Response from ActbestbikeAug 22, 2025
Dear Valued Customer,
We are truly sorry to hear about the negative experience you've had, and we sincerely apologize for any frustration and inconvenience this situation has caused.
Regarding the issues with the bikes upon arrival, we are very sorry for the problems you encountered. Bicycles are large items that can sometimes be damaged during shipping, which may result in issues such as misaligned front forks or wheels rubbing against the frame. Our intention was to assist you through the shipping insurance process to ensure a swift resolution, not to avoid responsibility. We apologize if our communication was unclear at any point.
Concerning the refund and review, we would like to clarify that we would never make deleting a negative review a condition for processing a refund or providing service. Our primary goal has always been to address your concerns.
According to our records, your refund was processed on August 10. Refunds typically take 3-15 business days to appear in your account, depending on your bank or card issuer. We also provided proof of the refund transaction to you on August 14 via email. We would never refuse to provide documentation or falsely claim a refund was issued.
We take all customer feedback seriously, and we are committed to improving our products and services. Thank you for bringing this to our attention, and we apologize again for the experience you had.
Sincerely,
Actbest Customer Service Team
DA
Dee A.
Loving it
I bought the City Run e-bike which is perfect for my me, I’m a middle aged petite woman who only confident when my feet can touch the ground when I’m a bike so with the 16” tire it works perfectly
AL
Amélie D.
Fun times ahead
I really enjoyed cruising at full speed down a bike path. Nothing like the wind in your hair and a comfortable ride. Recommend!
RB
Ryan B.
Started out rough but ended on a smooth note
We had an issue when we received the ebike with some parts not assembled per user manual and then a bigger issue after my son rode the bike around the block a couple times. We were very frustrated trying to figure out how to get ahold of someone but once we did everything turned around. Loved the fast responses, easy details of what I needed to do on my end, and ease of getting our issues corrected. Now we are happy and my son is enjoying his ebike.
SA
Sandy
I love the Act Best e-bike!
I had been researching e-bikes for over a year. I didn’t want to spend thousands of dollars on a recreational bike. ThenI learned about Act Best bikes. After reading many reviews, I decided to give it a try. I love it! I bike about 10-20 miles a day in the beautiful northwoods of Wisconsin. It is such an enjoyable experience. I am 76 years old with an arthritic hip but this e-bike gets me where I want to go. I only use the lowest pedal assist and it powerful enough to help me up the big hills. Customer service is wonderful. My bike arrived 5 days after I ordered it. Fortunately my grandsons were available to assemble it for me. This bike is a great value.
WS
Walt S.
Bikes are top quality
Bikes are top quality. Shipping is fast and reliable. Even better is their customer service and support. I brought a problem to their attention which I had caused and they resolved the issue without delay. Thank you again, and definitely buy from this company!!
EE
Elyzsia E.
Sharp looking, powerful e-bike.
This e-bike was a highly anticipated gift. Very sharp looking and has received many compliments. The battery lasts a good while and can go far on one charge. It has a lot of power and gets up to speed quickly and the cruise control feature is a nice touch. Customer service has been very responsive with any issues that have come up.
