ActbestbikeActbest's design team in California, USA, focuses on developing high-quality and high-performance electric bicycles, combining innovative technology with excellent industrial design, and is committed to providing top-notch after-sales service.
Actbestbike (actbestbike.com) has 635 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jeff B.
Fantastic service and great product. I was really impressed with the built quality and wonderful customer service. Highly recommended if you need s bike, electric bike or bike gear. I bought a Mars. And totally love it. 5 star service!!! I also went back and bought the saddle bag. I am a very happy biker with my new bike.
Kieyauna
I purchased the commuter bike and my daughter love it. Ordering was easy, shipping was fast and putting it together was easy. The bike is bright, true to speed and look exactly like the site. After a few months it stopped working but customer service was amazing. I reached out to customer service and they replied fast with troubleshooting and sent a part to replace. After seeing that didn’t fix the problem they offered to replace the bike. Lovely bike and customer service goes above and beyond.
Samuel S.
Everything about this company is amazing and I would recommend people to get these bikes because it can get you busy and make you more happy
Husk S.
I bought the bike in may of 2025 Think it was the striker? Idk but either way it was awesome. Had a problem with the battery after a week. Contacted ACTBEST the y sent me a new battery no questions really just showed them the problem thru email, sent a few pics in a volt meter, and they sent me one for replacement. Fast forward almost 1000 miles without no faults running great, back tire was wobbling. Talked to ACTBEST they said take to shop if it’s not too expensive they would take care of Got an ok deal on. Fix but ACTBEST knew it would be a nightmare so they just sent me a new one. This type of customer service is unheard of. I will be buying all my bikes from ACTBEST.
Todd O.
Company does not support their product.
Terrell R.
I am disappointed with the overall experience. Despite providing a video and pictures of the issue, I have not received the promised shipping label after multiple follow-ups with customer service by email and phone calls. It is very hard to reach customer service by phone, and it’s been over a month now, which is unacceptable and still not resolved. The lack of communication and timely support has been very frustrating, not to mention. I wouldn’t recommend purchasing a e-bike from them due to the hassle if there happens to be any issues.
DEBRA F.
At first I was not happy with the service of this company when my bike broke after just 3 months of ownership, but after taking it to a bike shop and having it looked at and diagnosed what the problem and then contacted them to get part or cable needed to fix my bike, they decided to send me a new bike. so yes they get 5 stars.
Ben S.
I would say hands down the best customer service I've ever had they was on the ball with everything I needed would highly recommend actbest over any other company thanks again for being on top of things
