Selena L.
Amazing service and very responsive and…
Amazing service and very responsive and respectful

Actbest's design team in California, USA, focuses on developing high-quality and high-performance electric bicycles, combining innovative technology with excellent industrial design, and is committed to providing top-notch after-sales service.
Actbestbike (actbestbike.com) has 635 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Selena L.
Amazing service and very responsive and respectful
Oscar R.
The bike is great it goes 28mph and is sturdy compared to the first bike I got the customer service team was fast at responding with me I appreciate it. I would recommend the bike to anyone looking to commute to work I travel 7 miles to work and 7 miles back no issues only thing I would say is to upgrade the tires and I recommend getting tire liners before purchasing the bike to prevent flats after installing the tire liners no issues with flats.
MB
The customer service is slow and the worst. My bike was not delivered correctly by FedEx and after a claim they could not locate the package. I let Actbest know and 1. it took forever for them to respond and 2. "Bella" just kept repeating that it was delivered - even after I provided the claim from FedEx that it was not. I will not be buying anything from them again and don't recommed you do either.
Response from ActbestbikeFeb 11, 2026
We are truly sorry for the negative experience this has caused you. We sincerely apologize for any frustration and inconvenience you’ve faced. We understand how disappointing it is when a package goes missing due to carrier issues, and we hate that our follow‑up service left you feeling misunderstood. Even though this was outside of our direct control, we still processed a full refund for you as we wanted to make this right. We truly value you and your feedback, and we are deeply sorry we didn’t deliver the experience you deserve.
Carlos
Great experience customer service. Left them a review on Amazon as well as here. Check out the full suspension summit. That’s my first I have my eye on one of there mini dirt bikes and definitely ganna grab some extra batteries
david
The motor died in 364 miles, stripped out. Customer service was courteous, had me go through steps to verify problem which I did, that was end of December. Called twice now, same run around, still nothing from them. Completely dissatisfied!!! The company has finally contacted me and is working to fix the problem. The company is fulfilling their promise, everything has been smooth now and very helpful! Thank you
Paige
Great Bike. Son loves it.
Martha M.
I’m giving Lina a 5 star rating because she has been so attentive with my return issue. I’m still waiting for my new white 3 wheel Trike to be shipped as promised. The experience with Lina’s kindness and support is encouraging and I hope to receive the Trike as soon as possible.
Hector R.
Very responsable and good taje care of my bike warranty