Jacob S.
Junk
Junk, Fraud, Damaged bike... I received a heavily damaged bike! The battery doesn't work, rear brakes are inoperable, scratches on frame, and fenders, seat won't stay in place -no matter how tight the clamp. Handlebar won't stay at desired height -no matter how tight the clamp is. Do don't purchase this cheap, crappy bike- the folding ebike is junk! I've waited 5 weeks for a resolution to this matter and still waiting. * **Update - this horrible company did reach out with a promise to give a full refund but had me sign a document that I wouldn't use the warranty process in the future and I had to keep the broke, damaged bike. They DID NOT REFUND ME!! The company bribed me to remove this BaD review... Guess WHAT, that didn't work and the people need to hear about it..
Response from ActbestbikeMar 10, 2026
Dear Valued Customer, We are truly sorry to hear your bike arrived in such poor condition with so many issues, including a faulty battery, damaged brakes, scratches on the frame and fenders, and problems with the seat and handlebar clamps. This is absolutely not the experience we want you to have, and we sincerely apologize for the frustration and inconvenience this has caused you, especially after waiting three weeks for a resolution. We take full responsibility for ensuring your item arrives safely, and we understand how upsetting it is to receive a damaged product. In most cases like this, severe damage occurs during rough shipping and transit, but that is never an excuse for you to receive a defective bike. We never intend to send out low-quality or faulty items, and we stand behind the quality of our products. Our team is actively working to resolve this for you as quickly as possible. Please send us a direct message so we can personally assist you with a satisfactory solution, including a replacement, refund, or full repair support. We value you as our customer and will do everything we can to make this right. Thank you for your patience.