Robert D.
Right out of the box my motor grinds . sent me smaller motor replacement
Right out of the box my motor grinds . no power no torque. It took me over a week to contact actbest by phone by email and by chat on Facebook.. Then actbest sent me the wrong motor..much smaller with less torque...i bought the bike because of the bigger motor and more torque....Even a customer service representative said actbest sent me the wrong motor and they knew it just to keep me quiet and keep the bike. well without the 1800 watt motor and 110nm of torque the bike is worthless to me. the bike must go back and I want a refund Edited , Ive asked since the beginning for a return. And supposedly Actbest says . Hassle-free returns. They are now demanding a older disabled man to hold his phone in one hand and climb a hill..So they can see it for themselves...This is extremely dangerous, as the bike has no balance because no power.. Almost wanting me to fall off the bike... Dangerous.. And now they are asking again for pictures I already sent. Hassle-free? Actbest....shame on you.. The New York State Attorney general is right down the street they told me to file because they have other reports on actbest also... I will also file small claims Court as suggested by the office. They can make this easy or hard for actbest itself. I want my refund so i can buy a different brand ebike. I am 🚫 happy when im told on the phone I was purposely lied too... They didn't have the right motor and knew it and was all about taking me over the 15 day hassle free returns... Even the legal aid at the.atrorney general office can clearly see this... Updated. Well looks like Actbest wont have no accountability..So im heading to file.my court papers.. I know sending me the wrong motor and them saying it and having proof is all i need.They wont respond anymore like other reviewers say....That is not how credibility works. 10-20 dollar file charge.. Shame on you actbest to make customers sinking to your level of not doing anything and we must file charges to get a refund.. Edited uodate. Well its September 26 and still no replacement or refund.. I keep hearing We are sorry and must be flusterated...and yet they do nothing EDITED. 10/12/2026 Well finally actbest sent my replacement, its being tracked and should be here next week. Will keep updated on how the replacement is... hopefully will be my last update
Response from ActbestbikeJul 22, 2026
Dear Robert DeBovis, We are deeply sorry to hear about your experience with the motor issue and the difficulty you faced reaching us. We sincerely apologize for the frustration caused by the lack of timely communication and for the inconvenience with the replacement part. This is not the experience we want for any of our customers, and we truly regret that you feel let down. Thank you for bringing this to our attention — your feedback means a great deal to us.