AcggoodsReviews of acggoods.com

Response from AcggoodsJul 24, 2026

Hello Vika, Thank you so much for your continued support. It really means a lot to us that you've chosen ACGGOODS more than once. We're so glad to hear that your experience with our support team was a positive one. We'll keep working hard to provide reliable products and service every time you order. Thanks again for your trust, and we hope to see you again soon. Best regards, ACGGOODS Team

Response from AcggoodsJul 24, 2026

Hello Gloomy, We're sorry that your experience with our support wasn't what you expected. Crisp is the platform we use for customer support, so please don't leave the ACGGOODS website—our team will always assist you directly through the chat window. We are not able to identify you by the details provided in your review and we would love to get a chance to improve your experience. If your order still needs assistance, please contact us at [email protected]. We'd really appreciate the opportunity to make things right. Best regards, ACGGOODS Team

Response from AcggoodsJul 24, 2026

Hello Catherine, We're sorry that the product didn't meet your expectations, and we appreciate you taking the time to share your feedback. To help protect acrylic items during shipping, each product is covered with a protective film. Before it's removed, small air bubbles may appear between the film and the acrylic surface. We recommend removing the film first to check the product. The item is also sealed shortly after production, so there may be a slight odor when first opened. This should gradually fade after being left in a well-ventilated area. If the bubbles remain after removing the protective film, please contact our support team [email protected] with your order details. We will do everything we can to assist you and resolve this. Best regards, ACGGOODS Team

Response from AcggoodsJul 27, 2026

Hello, Thank you so much for sharing your experience with us! We're glad to hear that your order arrived faster than expected and that you were happy with the product quality. We're sorry to hear the package was a bit dented during transit, but we really appreciate your understanding. We'll continue working to improve our packaging and service to make sure every order arrives safely. Thanks again for your support, and we look forward to serving you again! Best regards, ACGGOODS Team

Response from AcggoodsJul 27, 2026

Hello, Thank you so much for taking the time to share such a detailed review! We're really happy to hear that your first order arrived safely and that you enjoyed the product quality, tracking experience, and packaging details. We also really appreciate your feedback about the packaging materials. It's great to hear that you found ways to reuse and recycle them, and we'll keep your suggestion in mind as we continue improving our packaging process. Thanks again for your support and for sharing your experience with other customers. We hope to bring you more great products in the future! Best regards, ACGGOODS Team

Response from AcggoodsJul 27, 2026

Hello Annika, Thank you so much for sharing your experience as both a buyer and a seller on ACGGOODS! We’re really happy to hear that your orders arrived smoothly and that you’ve enjoyed your experience with our creator community. It’s great to know that the seller onboarding process and our platform features have been helpful. We’re excited to see your shop grow, and we hope you enjoy being part of the ACGGOODS community! Best regards, ACGGOODS Team

Response from AcggoodsJul 24, 2026

Hi Nathan, We’re sorry that this situation caused such a frustrating experience. We currently don’t support PO Boxes, parcel lockers, or APO/FPO/DPO addresses because the final delivery is handled by different local carriers, and their policies can vary by location. To reduce the risk of failed deliveries or lost packages, we have this policy in place. If you ever experience an issue caused by our service or the shipping process, we’ll always do our best to investigate and provide a proper solution. Please feel free to contact us with your order details, and we’d be happy to help. We hope to have the opportunity to provide you with a better experience in the future. Best, ACGGOODS Team

Response from AcggoodsJul 27, 2026

Hello Stone, We are truly sorry that your experience with our support fell short of your expectations, and we sincerely apologize for any frustration caused by our AI assistant. We use an automated assistant to help with common questions, but our support team is always available for issues that require personal assistance. We’re continuously improving our support process to provide clearer and more helpful responses. If you're willing, we’d appreciate the opportunity to better understand what happened with your address issue. Please contact us on [email protected] with your order details, and we’ll do our best to assist. Best regards, ACGGOODS Team