Amy B.
Not even a 1 star because they do not…
Not even a 1 star because they do not deserve even that. Bot communication when you require about an order. Zero information is given when inquiring about your order and IF it has processed and WHEN it will ship. STAY AWAY FROM THIS COMPANY!!!!
Response from AcggoodsJul 24, 2026
Hi Amy, We are truly sorry for the frustrating experience you had and sincerely appreciate you sharing your detailed feedback with us. To help answer basic questions promptly, especially when our support staff is off duty, we use an automated bot to provide quick, common answers. However, if the bot doesn't fully resolve your inquiry or if human assistance is needed, our support team will always follow up and respond within 48 business hours. We deeply value your feedback, and we are continuously working to improve our automated tools and support workflows to ensure clear and timely updates. If your order still requires any assistance, please don’t hesitate to contact us again with your order details. We’d be more than happy to help and follow up on your case. Best regards, ACGGOODS Team