Stephen M.
Faulty equipemnt and fake listings
June 2026 still chasing them for their fake product, March 2025 they sent a laptop with a fan that souinds like a concrete mixer. No refund, and when left a review they tried to bribe the review away. After editing the review to include the bribe attempt, amazon contacted and the review myteriously disappeared, and so did the product. I see they are selling again, but there was never a refund. Just a junk peddler. Don't buy from
Response from ACEMAGICJun 5, 2026
Dear Customer, We are extremely sorry to hear your terrible experience with our laptop purchased back in March 2025. We feel awful to know the device’s fan produced extremely loud abnormal noise and we failed to process your requested refund properly, alongside your unpleasant issues related to product reviews. None of these bad outcomes align with our operating standards, and we fully understand your strong dissatisfaction. To thoroughly check your historical order and settle your pending refund issue, **we have sent a private request via this platform**. Kindly provide your full name, email address, phone number, and relevant order details through this request. As soon as we obtain your information, our team will prioritize your case, verify all past communication records and arrange a proper solution for your unresolved refund without delay. We sincerely apologize once more for all the unnecessary troubles you have endured. Best regards, The AceMagic Team