Luca
After some "battle" they answered me.
I've bought 3 mini pc from acemagic one of them stopped working and i've asked the official support for a help. They answered me to reship to them the faul pc. I've sent it and, from the tracking, i know that they've received the pc. And... They STOPPED answering me. I've lost the "broken" mini pc and i'm feeling robbed. I need an answer. EDIT1: I've just added the information about my order. If i'll not receive an answer as soon as possible i'll add another edit to this review. And... looking at other review i already know that NOONE will send me any refund or mail about my PC. Since you've blocked me on whatsapp and stopped answering me by email. EDIT2: Dunno if it was the pressing i've done via mail, via amazon or else. They answered me and shipped a new minipc.
Response from ACEMAGICMar 13, 2026
Dear Customer, We are deeply sorry to hear about your frustrating experience—this is absolutely not the level of service we aim to provide, and we take full responsibility for the lack of follow-up after you returned your faulty mini PC. To resolve this as quickly as possible and locate your order, I have already sent a formal information request to your registered contact details, asking for the following to verify your case: Your full name Your registered email address Your active phone number Complete order details (including order number, purchase date, and return tracking number) We understand how upsetting it is to feel unheard, and we are committed to making this right for you. Thank you for your patience as we work to resolve this issue for you.