In 2013, a group of tech enthusiasts were inspired by the "Magician Impossible" series. They set out to create a brand that would deliver computing solutions that were not only powerful but also fun and accessible. Today, Acemagician is leading the way in miniaturizing personal electronic devices, making technology more convenient, portable, and accessible. Our brand slogan, "Mini Space, Big World," reflects our mission to bring the magic of technology to the world of personal consumer microelectronics.We are passionate about empowering individuals and businesses with cutting-edge technology that helps them achieve more and reach their full potential with our personal consumer microelectronics.We provide powerful mini PCs that empower individuals and businesses to unleash maximum computing power in a compact form factor, enabling them to work and create from anywhere. We are committed to sustainability and strive to offer portable computing solutions that reduce environmental impact while providing cutting-edge technology. Through our innovation and dedication to efficient computing, we aim to enable people to achieve more with limited space and resources.
ACEMAGIC (acemagicians.com) has 290 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
acemagicians.com
Website
acemagicians.com
Category
Computers & Phones
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 51% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Terrible customer service support from this company makes buying their PCs risky.
I purchased a ACEMAGIC Mini Gaming PC i9 (AD08) from this company through Amazon on Feb 20, 2024, seven months later on Oct 7th the PC would not power on anymore.
I’ve sent several emails to their support email and the company never replied.
The PC worked well while it lasted. Anyone considering buying a PC from this computer manufacturer through Amazon, I strongly suggest taking out a protective plan from Asurion if available because if there is a problem with the PC, this company does not answer emails and they do not honor their warranty.
I paid $584.64 for a Mini PC that died after 7 months
Response from ACEMAGICNov 27, 2024
Thank you for sharing your feedback, and I’m truly sorry to hear about the issue you’ve encountered with your Mini PC. We completely understand how inconvenient this must be and appreciate your patience while we looked into the matter.
After consulting with our support team, the technical evaluation determined that the damage to your device was caused by human factors rather than a shipping issue. Unfortunately, as per our warranty policy, this type of damage is not covered under the free warranty service.If repairs are needed, you will need to pay a repair fee.
KS
Kurt Schlaumeier S.
Eigentlich war ich zunächst ganz…
Eigentlich war ich zunächst ganz glücklich, mit dem kleinen, handlichen und von der Leistung her für mich völlig ausreichenden Laptop. Gekauft im Januar bei ebay. Leider ging vor kurzem das Scharnier am Bildschirm kaputt. Kein Problem, dachte ich und habe mich mit meinem Problem an den Händler (nipogi_deutschland) gewandt um eine Garantieleistung zu bekommen. Die Antwort war folgende:
Hallo,
Vielen Dank für Ihre Kontaktaufnahme.
Unsere Garantie deckt nicht durch menschliches Einwirken verursachte Schäden ab. Nach der Überprüfung wurde Ihr Gerät durch menschliches Einwirken beschädigt und ist daher nicht durch unsere Garantie abgedeckt. Bitte haben Sie Verständnis.
Mit freundlichen Grüßen,
Kundenserviceteam
Ich versichere, dass ich bei dem Laptop nichts anderes gemacht habe, als Deckel auf und Deckel zu, also keine andere mechanische Einwirkung,
Das war die Antwort von ACEMATIC auf meine Veröffentlichung im Trustpilot (Also keine Garantie erwarten, wie es nach deutscher Gesetzgebung vorgeschrieben ist):
Lieber Kunde
Vielen Dank, dass Sie Ihr Feedback mit uns geteilt haben. Es tut uns leid, dass Sie ein Problem mit dem Scharnier des Laptops hatten, und wir verstehen die Unannehmlichkeiten, die dadurch entstanden sind, vollkommen.
Gemäß unserer Kundendienstrichtlinie bieten wir Garantieschutz für Probleme, die während des Versands oder beim Erhalt des Produkts festgestellt werden. Nach der Überprüfung bestätigte unser technisches Team jedoch, dass der Schaden durch regelmäßigen Gebrauch im Laufe der Zeit und nicht durch einen Defekt oder Transportschaden verursacht wurde und daher nicht unter unsere Garantieabdeckung fällt. Wir entschuldigen uns, wenn dies nicht Ihren Erwartungen entsprochen hat, und haben Verständnis für die Enttäuschung, die dadurch entstanden sein könnte.
Wenn Sie weitere Fragen haben oder zusätzliche Hilfe benötigen, zögern Sie bitte nicht, mir dies mitzuteilen. Vielen Dank für Ihr Verständnis.
ACEMAGIC
Response from ACEMAGICNov 12, 2024
Dear Customer
Thank you for sharing your feedback with us. We’re sorry to hear about the issue you encountered with the laptop’s hinge, and we completely understand the inconvenience this has caused.
According to our after-sales policy, we provide warranty coverage for issues identified during shipping or upon receiving the product. However, after review, our technical team confirmed that the damage was caused by regular use over time rather than by a defect or shipping damage, and therefore it does not fall within our warranty coverage. We apologize if this was not your expectation and understand any disappointment this may have caused.
If you have further questions or need additional assistance, please don’t hesitate to let me know. Thank you for your understanding.
ACEMAGIC
SR
Sara R.
I am blown away by the ACEMAGIC Mini…
I am blown away by the ACEMAGIC Mini Gaming PC! It's perfect for both gaming and everyday tasks, exceeding my expectations.
Response from ACEMAGICOct 30, 2024
Thank you for your amazing feedback! We're thrilled to hear that the ACEMAGIC Mini Gaming PC has exceeded your expectations for both gaming and everyday tasks.
MT
Marion T.
This little computer is amazing
This little computer is amazing! It's completely silent and super fast, just like a regular desktop. I love the NIC feature too.
Response from ACEMAGICOct 30, 2024
Thank you for your wonderful review! We're thrilled to hear that you find the Mini PC amazing, silent, and fast. It's great that you're enjoying the NIC feature as well!
BP
Brenda P.
I was really impressed with how fast…
I was really impressed with how fast the ACEMAGIC mini PC is - it boots up in seconds!
Response from ACEMAGICOct 30, 2024
Thank you for your feedback!
MH
Margaret H.
Small but mighty
This mini computer has been a fantastic addition to my business! It's working perfectly so far - no complaints here!
Response from ACEMAGICOct 30, 2024
Thank you for your fantastic review! We're glad to hear that the Mini PC has been a great addition to your business and that it's working perfectly for you.
WV
Walter van W.
Never Agemagic again!
I have bought from Acemagic the X1 laptop. It took a long time to arrive and when it was finally there the build quilty was horrible. I got in contact to send the laptop back and I got a reply how to do this and where to send this. Till so far no problem. The laptop has been delivered to Acemagic in Germany, but I got a strange mail that they received the laptop but it was lost there because they are together with other companies. And here start the horror. They asked me to send a proof of delivery so they can ask the forwarder. I did all they asked, but nothing happened and my question to arrange the refund has never been answered. And then, just like that, the communication ended. I wrote a lot of e-mails more to them, but no response and no laptop and my 900 euros are gone. This is a fraudulent company where you should not do business with. This is an example of how bad a Chinese company can be. They are far away with different laws and that is it. I paid through Klarna, so I have a small hope that they can help me. I also have sent this to my legal representative, but it will be a small chance. Please people be warned, DO NOT BUY ANYTHING FROM ACEMAGIC! It is a fraudulent company and you will lose you money. I have learned this the hard way now.
Response from ACEMAGICOct 22, 2024
Dear Walter van Wijngaarden
Thank you for sharing your feedback, and we sincerely apologize for the frustration you have experienced. We deeply regret the delay in addressing your issue and understand your concerns regarding the return process and communication.
Please rest assured that we take matters like these very seriously. We have escalated your case internally to ensure it is resolved as quickly as possible. We will investigate what happened with the delivery at our German warehouse and work closely with the forwarder to locate the returned laptop. In the meantime, we kindly ask for your patience as we continue to follow up on this matter.
Additionally, we are committed to processing your refund as soon as we confirm the status of the return. We will keep you updated throughout this process and ensure you receive a prompt response.
Again, please accept our sincerest apologies. We truly appreciate your understanding. Should you have any further questions or concerns, feel free to reach out directly, and we will do everything we can to assist.
Best regards,
ACEMAGIC Customer Support
DR
Daniel R.
Habe mir einen Mini PC bei acemagic…
Habe mir einen Mini PC bei acemagic bestellt, war Recht schnell da aber hatte auch sehr schnell Probleme mit der Kühlung vom CPU, kurz danach ging nix mehr. Hier lese ich auch von Anschluss Problem mit dem Netzteil, vielleicht noch ein kleines Puls dazu. Naja der Kundenservice ist freundlich aber braucht viel zu lange für eine Antwort, ich musste den Mini PC auf meine Kosten einschicken. Nach ein paar Wochen habe ich gefragt was mit meinem Ersatz PC ist aber jetzt soll anscheinend der Mini PC nicht im Lager zu finden sein. Ich habe es DHL weitergeleitet und bin gespannt auf eine Antwort. Der Kundenservice von acemagic sagte mir, ich sollte nach dem Beleg bei DHL fragen wo die das Gerät abgeben haben. Wow ich bin total aufgeregt und begeistert was als nächstes kommt.
Response from ACEMAGICOct 9, 2024
Wir entschuldigen uns für die Unannehmlichkeiten. Bitte teilen Sie uns Ihre Bestellnummer mit. Wir werden dann erneut nach Ihrer Bestellung suchen, Ihnen helfen und den nächsten Schritt so schnell wie möglich bearbeiten.
