Ace HardwareReviews of acehardware.com

Ace is NOT the place for storm preparation material. If you find an item they have in stock online theu will gladly take your money and then send you conflicting emails stating that your order is ready AND your order is cancelled. When you call for clarification you are told your order has been cancelled. Which means the money youve spent on materials you thought you purchased remains in banking limbo for how many days it takes your bank to credit your account. Because shutting down online services ahead of time makes too much sense. Thankfully the competition doesnt seem to have this problem. Guess that explains why ACE has become so irrelevant these days.

Always people there with what the big box stores do not stock. If you bring your patience, you will always be satisfied at The Village Ace Hardware. 5 STARS BABY!!!

Just left the Westlake,Ohio store.Very rude manager and cashier. I left without my purchase and will never go in the store again. They need lessons on how to talk to a customer.

Bad bad bad bad bad please begin to allow to give negative star ratings. This store PENNSBURG PA location is an embarrassment to our town. The customer service is a ball of attitude disrespect . They speak to you like your trash and stupid and as your still in their store walking out they loudly speak poorly of you. The customer. Wow. We went in for sand paper and left to go to Home Depot where your respected. They tried to charge triple for sandpaper than what the price even is... what??!! Customer service is more like an evil gang. Their prices aren’t part of the review but boy oh boy just go to Walmart and get the same thing half the price. Never again ACE... never again. Word of mouth is how small business like you grown and trust me being social as my family is you should have chosen to be kind to your customers. This is also a review for a customer of ACE that was mistreated days prior when my husband and I were there for something else... a woman in front of us bought 3 bags of mulch and was kind and sweet as pie placed her order and went out side to grab her mulch... the second she walked out the RUDE LITTLE GIRL employee said right in front of ya... other customers “what did she buy? You better watch her!” What??? That’s awful... then proceeded to speak to her own employee like she was stupid and told her she does it all wrong that there wasn’t even 3 bags of mulch left... runs outside and pretends to be nice to the lady and runs ahead of her to the mulch... I was fed up already just watching ace behave that way and then to directly disrespect my husband and I. Nope this is a review to the poor lady that had no idea and the unfortunate treatment we had there today. Ace you are bad people and not just one ALL employees we have dealt with so far are rude. By all means ACE PLEASE REPLY! I will be happy to upload to full recording of your customer service. I will be happy to have the person on the phone with me during as well chime in.. (they were disgusted by your customer service and I know you know which ones you are). Please reply so you can prove your terrible customer service in a review about your terrible customer service. I’m ready!

They have horrendous customer service when it comes to phone operation. Be ready to be left on hold for an hour plus while they completely forget about you. multiple people will answer the phone and claim they are attempting to assist you. But I was physically at the store by the time I hung up the phone as I watched the employees sitting on their cell phones when I arrived. Sure in person they did a swell job of informing me the item was not in stock unlike what the website had informed me of (having over 3 of the items in stock). SAVE YOURSELF TIME AND GO TO LOWES OR HOME DEPOT

Excellent store in Silver City, New Mexico. Helpful staff. Always clean, well stocked, well managed, courteous staff, good location, large selection, dependable place to return to shop for household and hardware items. Excellent stores and service also in Pagosa Springs, Colorado, Albuquerque, New Mexico.

The store in Crete, IL is horrible. Customer service is non existent. They're in it for sales - period. Couldn't be bothered to help me get a drive belt for my lawnmower. Just looked and said they didn't have it but could order it and it would be there next week. Also, prices too high!

I have shopped at a few Ace stores over the last couple of years. I am a big time handyman who does it all. Their service is good and the people have always been nice. However; I only shop there when the people I am helping want to go there. I cant afford to shop there. I am sure they try to make up for their prices with service, but they have raised their prices so high it doesn't matter anymore. Door hinges there are 66% higher than the boxes and the list goes on and on. These stores used to be competitive. That stopped when they went to ace.