Ace HardwareReviews of acehardware.com

I stopped going to Ace hardware two years because of employees at local store wear their opinion in the open . I broke my rule and visited the local Ace only to find nothing has changed.. Wow

Drove to store, website said item was in stock, got to store worker says they don't have any. That's my gripe, please update your website properly and stop wasting my gas.

The one in Talladega Al has a large knowledgeable staff friendly, and Johnny on the spot ready to help you find everything you need. What they don't have in stock can be ordered and be there soon.

They sent the wrong item - and would not honor a refund or replacement - I sent pictures they acknowledged was the wrong item. They do not have a method for exceptions to their return policy - I shop online a lot and will NEVER use their online again - buyer beware! If you try and escalate to manager they put you on hold and have you wait for a callback that never happens. One of the customer service agents when I requested manager just kept talking and then hung up - it wasn't a heated conversation - seemed like he was at the end of his shift. Worst customer call center ever.

Worst experience ever, purchased a lawnmower never received any shipping info called customer service got lied to at least 3 different occasions then I called a 4th time and canceled the purchase and immediately after that I received a notification saying my order is ready for pick up. After that I called the pickup location and they said no item has been delivered for me and they accidentally sent me the item was ready for pickup notification. After that I kept receiving emails saying my item is on its way regardless of the rep I spoke to saying that he canceled the order. To this very minute they are still sending me notifications on an item I canceled. Last thing I sent them was their own return policy because they are obviously unaware of their own policies. This should be especially easy for them to understand because I never received the item nor has the local store! Stay away from Ace online their awful at best!!

to cover warranty on a 3.5m vacuum that I purchased which is 3 months old they said that to claim I required a policy number that they sent me by email which I did not receive, when I said to them well if you sent it you should be able to find it in your records that you sent it to me, as usual all as i got was blank looks and no one wanted to know this company are dishonest and are ripping people off i would advise to stay well clear because when things go wrong you will get know answers

Three craftsman pressure washers later with refunds and customer service all sucked

I thought they sold Sherwin Williams, they do not. It was Sunday & I did not know if any other places were open. The paint rep told me they could make any of SW colors, upon telling him what I wanted he told me they could not make that one. The $72 can I received was rusted as if it had been outside for 10 years. 3 days later I had everything ready to paint, when I opened the can I realized it was not completely closed (thankfully it didn’t spill in my car). The paint was a huge clump that could not be stirred. When I spent part of my day off work going back to the store to get a new can. Did the mgr (Maurice) or the same paint rep even say they were sorry for the inconvenience, no. I was offered a replacement but they were out of the upgraded bathroom paint I originally bought so I had to downgrade, again without as much as a verbal apology. Then I had to use 3 coats to get decent coverage with the low quality paint.