Ace HardwareReviews of acehardware.com

I went in the Ace Hardware in Oro Valley AZ today and was shocked at the way the people working there acted, from the guy who I had to ask to help me, to the checkout woman. I've been in that store several times in the past and the staff was always friendly and helpful, but today that was far from the case. The woman at the checkout looked at me like she hated me after I said hello, and she didn't bother to respond. She coldly asked if I was a member, and even rude in the way she acted toward me in spite of my friendliness, yet the young guy before me and the one after me were treated with friendliness and respect. I can only think it was because I'm 73, but doing something like that just because she doesn't like older white men is inexcusable. I will NEVER do business with Ace Hardware again. I can see now why they're shutting down stores. The irony of it is I could have bought the same item cheaper on eBay.

Customer service is 0 /10

Fell at an Ace Hardware in leesburg fl in Feb of 2023 and they have said they were paying bills but here it is 6/20/23 and not one bill has been paid. Their insurance adjuster keeps stalling and is very hard to work with … will not provide me a copy of fall video unless I sue. Causing undue hardship on my elderly husband and myself. My providers want their money. The insurance adjuster admits she had only called my hospital provider 2 times since February and the wait times were too long. I have pictures of uneven sidewalk/parking lot. Hole. I flew into a pallet with dirt bags which was too close to parking lot. This is an awful way to treat the elderly!

Ace Hardware and trustpilot are crap

The Owatonna branch current manager is absolutely amazing. Don't let that one go.

On 5/22/23 I purchased a GE Universal remote to control my Vizio TV it would not set up or work the TV, today I went to return the remote for credit and was told I could not return it because I had opened the package. I told the clerk if I did not open it, I would never know if it would work or not. I was rather shocked to see that an Ace Hardware store would not credit me for the remote that I purchased that would not do what I bought it to do. He also told me I did not read the directions correctly; I told him the directions were inside the package I had to open it to get them. I told the man that I would never buy anything else from that store. He went on to tell me he could not resale it because it had been opened, he said he would lose money and must just throw it away, I told him that was what I was going to have to do. He said if I went to Best Buy and bought something and opened it, they would not take it back. I went on to tell him this was America and most retailers will allow you to return merchandise for a refund. That is just common-sense customer service. At the end of our disagreement regarding the return he told to get out of his store, The price with tax was $9.23 it is a sad day when a store owner would pretty much run a customer off and loose future business over $9.23. The guy was abrasive and confrontational. Store info: Elistway Ace Hardware Jacksonville, FL 32221

With dinner on the grill I ran out of propane. My back up tank wouldn’t work so two minutes before closing I slid into Westport Mass Ace. They were pulling in their signs and finishing a last customer when I appeared. No problem.

There seems to be many bad reviews here but I have to say that I love my neighborhood Ace Hardware store in Macomb Twp., Michigan. I have had extremely good help every time I go there! Like I am royalty or something! It really is amazing, and they really know their stuff. Guess I just won’t use their website. But if people would get off their butts and actually go to the stores to shop, we wouldn’t have so many stores closing or having a lack of good employees.