Ace HardwareReviews of acehardware.com

I will not be using Ace hardware online ordering anymore. They would not send me my gift cards numbers after they got my money. They said the card issuer would not honor my purchases. How convenient to steal money this way.

I use to prefer to shop at ACE because of their values and business polices. However, this store has tarnished years of this reputation with in two trips. not only will no longer do business at this store, but due to the lack of actions and oversight from ACE Corp. on the brand partners this will include all other stores. This store has Values, Respect, Integrity or regards to Disabled people and Veterans. I am disabled and need an accommodation that was not unreasonable Deb the paint counter has been a main issue both times. The store manager Bob Hines allows his representatives to disrespect customers as well as continue to allow said rep to instigate issues further. This store and I am not sure about ACE as a whole has discriminatory policies in which most major retailers have been sued for and that police removed. (Not this Store) You are better off spending your money as a VET or Disabled person elsewhere. When I informed Bob Hines that I was disabled he said he did not care not to shop else where and not his store. I have not seen a business with such poor ethical standards or disregard for customers on this level in many years. How these two are still employed by Owner Julie Hurst I have no idea. KEEP UP THE GREAT WORK.!!!!!

Consider me one happy customer. I am so happy with my local Ace in Bristol,Va. the guys there especially Matt and Nathan are always willing to help me. Really I haven’t met anyone working there that hasn’t been willing. It’s like stepping back in time when people appreciated their customers and you don’t feel like an inconvenience to them. Thank you all for all you do. Thank you Ace for allowing your employees to be their best for your customers.

I bought Yale keypad for Yale door lock. When I received the order, I noticed following: 1) Another tape was put on top of original package seal. 2) On removing the tape I found that the original seal was cut. 3) AAA batteries were found installed in the device. 4) The package inside had also signs of mishandling as part of package padding was torn. I called them and send them an email regarding the issue and requested them to replace the product with a brand new product. They replied that this is how it comes from company!! They think people are stupid. This specific product never comes with batteries (can be checked on product website). Even if a product comes with AA / AAA batteries they never ship it installed in product since obviously it will leak and damage the product. I only ordered two times in lifetime from this store and both ended up with similar issue. NEVER buy online from this store. They will send you used / damaged products and will tell you all lies to reject any kind of replacement!

Ace Hardware is really a 2.5 star business but they are so many leaps and bounds above Home Depot that we just left 4 stars. Just the fact that we were in and out in 30 minutes and they didn’t give us a lecture on not being able to use ApplePay made our day. The bar has been set so low in 2023 that just accepting every form of payment will get a hardware store and decent review.

I bought a toilet from Ace Hardware i wish the sales consultant understood English better. The product Kris Kloset duduk mono block putih does not flush toilet tissue, i asked the lady she assured me it does i then got it installed and you guessed it didnt flush toilet paper. I always shop ace hardware and i even told the lady that this has been my worst experience with this company

Yes, ACE tends to be a bit pricy for some, but you must understand you are paying for great service. The people at ACE go above and beyond HD and LOWES and know their business whereas Lowes and HD hire just about any luke warm body off the street. Everytime I got to an ACE I get what I need 97% of the time, and their people are helpful....PS...they don't outsource their cashiers to robots.I'm writing this exposé on Acebecause they are a fabulous store

Last April I bought a B-Hyve sprinkler controller made by Orbit from the Ace Hardware store in Littleton, CO for $100. 2 months later it stopped working. I spent 4 days trying to contact Orbit to get a replacement. No one answered the phone. They do not have an email address. The live technical support is no longer available. Chat requests went unanswered. I finally gave up and took the controller back to the Ace Hardware store and requested a replacement or refund. They refused since the time limit (30 days) had expired. After 5 minutes of trying to explain my problem to the store manager, I gave up and went to Home Depot to buy another one, something I should have done in the first place. Obviously, I will never go back to another Ace Hardware store.