Ace HardwareReviews of acehardware.com

I ordered an item days ago then just now the order was canceled assuming that they no longer have it. It is still listed on their website! The same happened to my sister days prior to my order. Get it together Ace…update your website or provide an option for an alternate product. Was counting on this item for a gift. Will shop Amazon instead!

I purchased a collectible knife online to pick up @ my local store. When I was handed the knife, the employee had already marked it as delivered on her computer. When I pointed out the damaged box and handed it back, she insisted I take it anyways. I politely refused & left to call customer service. I was told that I would be called right back & that was over 2 hours ago!

I gave 1 Star only because negative stars are not available, The Ace Hardware Store here in Vero Beach Florida 32962 is over priced!! Items available at Loews and Home Depot are 2X the price!! I tried to support my local business but not when the prices are over priced.

Eleven weeks ago, I purchased a high-end coffee machine from Ace Hardware, expecting top quality and reliability. Unfortunately, the machine broke down after just three weeks of use. Despite having purchased an extended warranty, I was dismayed to learn that this repair was not covered. It has now been two months since I handed over my coffee machine to Ace Hardware's repair department, and I have yet to hear anything about when I can expect its return. This lack of efficiency and communication from Ace Hardware is deeply disappointing. This experience has left me frustrated and feeling cheated, especially considering the machine's high price and the additional cost for the warranty. I strongly advise other customers to consider other options before choosing to shop at Ace Hardware."

Now ACE has been breached… cyber attack. No wonder their app does not work. What a waste of time! ACE will be losing customers They have now taken away all awards, their loyal customers deserve!

They are lying to people telling them if they download the app and connect their account they will give you $5 instantly. Complete B.S. I got nothing. Refuses to function or let you login unless they have your exact location even after entering your zip code. They are pathetically desperate to sell people's information.

Westlake Ace Prairie Village, Kansas store in Corinth was extremely disappointing as well as the Ace Corporate’s lack of response to complaint. I tried to use this store in an emergency situation and never again! Vick, an employee, lied to me about stock, product knowledge, fees I paid for assembly and delivery and after 5 days of waiting, I told him I wanted to cancel order and would purchase elsewhere and he said “I don’t like you and you can complete the return yourself!” I contacted the corporate office and requested a call back after explaining the problem and they never bothered to respond. Horrible experience with Ace Hardware and will use Lowes or Home Depot next time!

I was quoted for repair of 3 screens and when I went to pick them up the cost was almost 4 times the amount I was quoted. That to me is not honoring your word. I will never shop at Ace hardware again. This is my 2nd complaint because nothing was done the first time. That tells me what kind of company you are.