Acedepot.comReviews of acedepot.com

Thank you for excellent customer service. There was an issue with my order, but reps did an excellent job in responding to my problem and resolving it quickly. I was kept informed via e-mail every step. I would recommend your company to anyone looking for office supplies especially those that are hard to find in local office products stores.

Palak did an excellent job resolving my issue. the product arrived on time and I will do business with them again Hats off

Item ordered was a fair price. The package came properly and EARLY. I will order from them again!

If it was possible, I believe this company should be investigated for fraud. why it has not been done concerns me.

I ordered a printer toner cartridge from Ace Depot. Never received it. On contacting customer service, I was told that they never had it in stock to begin with but said they expected to receive stock within a week. Nope. Nada. Made several phone calls to customer service over several weeks, and left a message with their owner/manager. No response. I finally had to contact my credit card company (yay USAA!) who handled my complaint and refunded me the $100+ I spent on the item I never received because....as it turns out....the cartridges were discontinued, not in production anymore though Ace Depot's website indicated they had them. Ace Depot never said anything. They took my money knowing full well they not only didn't have the product in stock but couldn't get them! After my credit card company took over, I finally got an email reply from the owner....too little, too late. This company is unethical and uncaring. Customer service is nil. Beware!

Ordering from Acedepot has been the biggest shopping mistake of my life. I do not even know where to begin; 1. They falsely advertise items on their website saying they are instock when in fact they do not carry that item. 2. They send you random items/amounts that you did not order. 3. Their customer service is horrendous. 4. They tell you to keep your random items because they do not want to pay return shipping (this will be important) 5. They send you more random amounts of items. 6. They have no idea how many items they sent you until you call them and tell them it was 20% of your order (mind you this is not the actual item I ordered because they don't carry that falsely advertised item- which is still listed on their website). 7. They tell me to keep these and claim to be sending the remaining items, wait 2 weeks, call again, leave message with terrible customer service for my claim person, wait another week... 8. Email and receive a "tracking number" that never tracks, items never ship. 9. Call credit card company (2 months have past since the original purchase) dispute charges. 10. Win credit card dispute, think I can finally forget about Acedepot! 11. Receive email from Acedepot 7MONTHS(!!!) after original purchase that they are recharging my credit card or going to collections for unreturned merchandise?!? Unreal (refer to numbers 4 and 7). This company gives internet shopping a bad name. It has, and apparently still is, waisting countless hours of my time. In my opinion, it is fraudulent and I would suggest you run.

Do not buy from this company! Customer service is rude and nonchalant. They will NOT get my business again and I will NOT refer them to anyone. I was willing to revise my comment so as not to taint your company's reputation any further than what you may have already caused on your own, however that was until I saw how you chose to reply to me as if I'm the "crazy customer" and a liar with comments like, "There were several inaccuracies in what you had stated...Again, this order is less than 2 weeks old, and was delivered to you within 1 week's time." NOT TRUE. My confirmation states that I placed an order with you on 1/30/15. I called to complain two weeks and 6 days shy of 3 weeks on how you pulled a bait and switch with half my order. Today is March 2, 2015. I have yet to receive the other half of my order of which you hastily stated to me that I would get the next day - with "extras". Meaning, I should have gotten that order on February 20th! You have held my requested product and my money for ONE MONTH. You also mention how you were, "...not sure why you (referring to me) posted this very negative review even after ALL that we did to help you (me) out!" Really?! Again, you made me out to be the one who's wrong in this situation. I don't appreciate that. Also, you stated how you, "...have been in business over 20 years with a 98.46% on Amazon as of today." Well Amazon has standards that must be adhered to or the relationship with them and the vendor could be severed not to mention the hundreds of thousands of customers who would see your negative reviews. So of course you would shine your brightest there. I guess I should have ordered through that third party and perhaps my order would be here by now and I would not have been perceived as the unreasonable customer. Who knows, I may have actually been valued for choosing to buy through you. The ONE star stays!

Very satisfied with the service we got from AceDepot. I purchased two used cordless phones. One of the phones was determined to have a bad charging base. One inquiry to AceDepot was all it took to get a replacement charging base on the way! Very satisfied with the way they handled the whole process. Will buy in confidence from them again!