Accredo Health Group, Inc.Reviews of accredo.com

I had a text that my Taltz would be delivered 4/2/24, Then an automated robo call from Accredo stated not delivering- pharmacy put a stop on it call to get info. the patient portal showed 1 refill available. I called for 2 days by 4/4/24 I contacted my insurance provider and they did a conference call regarding why delay? with me on line. The glitch computer stopped my refill. My doctor already sent a NEW script around 1 pm 4/2/24. They confirmed received and I am STILL waiting - it sitting in some pharmacy que waiting for review. I iterally live near their Warrendale location & am truly ready to switch back to Chartwell Specialty Pharmacy if I don't get a text by 4/9/24 it's being delivered for 4/11/24. This is a $6,500. single filled syringe. I can't see them being compensated with such poor Specialty Pharmacy failure to provide medication to a patient with FULL prescription approval. I see I'm not the only one waiting from 4/2/24 either. WHAT did they do to have multiple issues for customer refills? I have not received the call back either. LOL.. NOT funny with spinal inflammation disease.

If I could give less than 1 star, I would. I need monovisc injections in my knees every 6 months to ease my pain. Accredo wont accept request before the 6 months are up, then it takes an act of god to get the medication to my doctor. This takes weeks with phone calls back and forth, they need my consent, then they need the dr office to do something, then need me to approve who schedules delivery, then I ran out of time, start process again. Going on 2 months. THIS NEEDS TO STOP! WHY AM I PAYING FOR HEALTHCARE AND PRESCRIPTION PLAN? Easier to get a knee replacement than getting Accredo to send my knee injection on time.

My doctor wrote my prescription on 3/22/2024 and it is 4/4/2024 and my medication is still in an insurance benefit review. I was told this process can take 7-14 business days when the entire process should only take minutes to complete. If Accredo was not prepared for the influx of patients from Express Scripts, they should not have been awarded the contract!

2 days ago I gave a review with 2 stars! I do not believe in promoting bad behavior. That being said when accommodations are earned m, we should acknowledge. Accredo managed to get my meds, processed, approved and shipped within one! Thank you Accredo

My rating is really 0 and they don't care about you at all I don't know how they stay in business, they should be shut down

Ive had the worst customer service experience with this pharmacy. My medication was ordered 3/16 and set to start 4/1. I've been trying to get the medication sent overnight now since it hasn't arrived on or before 4/1. I've been told 4 different things from 3 customer service reps and 2 "supervisors" that claim there is no one above them. Maybe this pharmacy is so poor because not one supervisor has a boss? I have jumped through every hoop they said i needed complete before my medication could be sent overnight. Now they're telling me I don't have an account with them and they don't have my rx. Now I've wasted 6 hours on the phone and am still no closer to receiving my medication

If there were a way to give 0 stars I would. I have been trying for almost 4 months to get a specialty medication for a chronic illness. It has been an absolute nightmare dealing with Accredo and I can honestly say that they truly do not care about their patients. It seems that more insurance companies are now utilizing Accredo and I am not sure why. They are clearly not investigating their reviews or verifying that Accredo can or will take proper care of their patients. As consumers, we pay for insurance and this is what we get? My heart truly goes out to anyone who does not have the ability to advocate for themselves or does not have anyone to advocate for them. I tried for 4 months and I just had to give up. If you have access to another pharmacy I would STRONGLY advise you to try another route before trying to deal with Accredo. What you have here is a true representation of Clark Howard's famous line "customer no service". BEWARE OF ACCREDO

I work for a company that does the customer service for Accredo and I can agree with the experience many of the members are receiving. Something absolutely needs to be done. I couldn't take working there and for the amount of years I had been employed there nothing has improved. I have made several complaints and most of the time my complaint was minimized. Accredo does not care about the customers and I don't know why in the world any insurance company would contract with Accredo. I've come across accts where prescriptions were received and still had not been processed for weeks...there have been many instances where Accredo has totally dropped the ball and there still wasn't an urgency to do what needed to be done to get the medication processed so we could schedule a delivery date. Members are missing doses and we still tell them they have to wait a few days before we can process a medication when it should be handled that same day if possible. People need to start complaining to the aty generals or something, but something definitely need to be done. Accredo should have been shut down.