Accredo Health Group, Inc.Reviews of accredo.com

I have been extremely disappointed and unsatisfied with Accredo Specialty Pharmacy. I'm currently on hold, after they have called me the past 8 days, for 34 minutes. I've spoken to them every week, the past 3 weeks so my prescription can be filled. I'm suffering from side effects from a medication that they switched me to from namebrand generic biosimilar. My physician has had to get involved, and the namebrand rx was sent April 15th. Cigna insurance approved, but Accredo still will not fill my rx and i will have to skip doses due to their not fulfilling their job. Every time I actually speak to someone after long holds, I'm told that they will correct the situation. A month later, I still do not have my medication for my autoimmune disease and waste 30-60minutes daily on hold to speak to someone.

I have absolutely had it with Accredo! I've been dealing with Accredo for over 3 years, and I have not once had medication on time. I spend on hours, and hours on the phone with them, to no avail. There's zero internal communication, it's probably a smoother experience to poke your eyes out with spoon. The excuses for their inability to run smoothly are ridiculous, I'm expected to walk them through each order I guess, as nothing and I mean absolutely nothing happens otherwise. How can this be our only option, they are harming people with their bafoonary. I'm pursuing reporting them again to the State Insurance Board.

If I could give -10 I would. This has been BY FAR the worst pharmacy experience I’ve ever had in my life. That’s saying a lot as I have stage 4 cancer. So to start they don’t know their heads from their butts. One person says they have the prior authorization in their system. Then you get multiple emails saying they cannot process your claim because they need a prior authorization. Mind you my insurance has approved this medication and I have written verification that the med is approved indefinitely. Then when you call they cannot find the prior authorization in their system. WHAT!!!!! Dude just send the medication it’s not that hard. When you ask to speak to a supervisor then all of a sudden guess what… they found your prior authorization. WOW it’s magic. Unfortunately you have no other option but to use them because it’s the specialty pharmacy contracted by insurance.

I had an apt on 4/8 with Dr.Levy at Montifiore in Elmsford who ordered Gel for a knee injection. They told me it could take a little time. I received a message from the doc saying to call the pharmacy to release it. I called the pharmacy and a Kafkaesque experience ensued. I called everyday and each different person I spoke to said that it had not been sent to the insurance but they fixed. They also said they tried to get in touch with me but they never did-nothing on voice mail. I spoke to all kinds of people Darius,Roberto,Joyce,Midge and finally today Christin the supervisor who assigned a case manager La Trice who said she would follow this through. Each person said it would be resolved in 48-72 hours but never was. I have been in substantial pain throughout this month. Adding injury to insult, I am a physician so have an idea that this patient treatment is outrageous. I have private insurance as well as Medicare and your company still cannot figure this out. I deal with pharmacies for my patients every week and never, never had anything close to this occur. I will feedback to my physician what a callous lack of continuity I encountered and to try to use a different pharmacy to order orthopedic supplies. Today is 5/5 so this has beed 1 month and relief is nowhere in sight. I wonder if I can get this transferred to another specialty pharmacy. I just received medications for a colonoscopy that took 2 days from ahma pharmacy. I intend to post this elsewhere if this is not resolved in the next day Update: Montefiore switched to their specialty pharmacy and they got it to the doc in 2 days. Then Accredo kept calling What’s wrong with them is no small yhing

The most awful place to deal with. Customer service is horrible.

The experience with this company is the worst I’ve ever experienced dealing with pharmacies. Express Scripts had the initial prescription and cancelled it without informing me. Fortunately I called them and thought everything was resolved (I was supposed to enroll in a savings program that no one told me about.). After 4 phone calls, I was told the order would be expedited. Then husband gets a voicemail for me to call them and when I did, they didn’t know why they left the message. After speaking to that person, they said they would expedite for a delivery two days later. Medicine wasn’t received by the date I was promised so I called again and they did not even process anything until the day it was supposed to arrive. Again, no phone call or any type of communication. Poor customer service is an understatement!

Horrible company, never get dedicated time sensitive medicine on time. Promises made but never kept. Would use another specialty pharmacy if available. My doctor disapproves of their service also. I don't know why they can get away with such terrible service for such important medicines.

This is by far the worst company that I've ever dealt with. I've been waiting for months for my medication and I still can't get any kind of actual answer from their so called customer service representatives.