Accredo Health Group, Inc.Reviews of accredo.com

Accredo must have a very low bar on their hiring criteria as each person I've dealt with there has been slightly worse than the last! The latest fiasco was them billing me $500 because they didn't credit my last payment. A payment that was made via my Visa card a month ago. This was just the latest - they have been awful to work with!

VERY Disappointing!! This was my first time needing to fill a specialty medication, therefore my first time using specialty pharmacy. Unfortunately I didn't do any research but rather used what was approved by my insurance. I had the most difficult time getting simple questions answered. My script was sent in on May 9th and I have yet to receive the medication by today 5/31. My husband and I are currently trying to conceive and this trigger shot is very important in our IUI process. Calling several days in a row, representatives kept repeating they would resubmit and expedite but no medication received. Thursday a rep says, "oh this is for fertility, this is for Freedom Fertility our sister pharmacy. They have your script, contact them." Why wasn't I informed, how was I supposed to know this being a first time customer? Called Freedom Fertility, guess what..."we don't have a prescription sent in for this." It's now the weekend and I'm due to take this shot on Monday 6/2. Called Accredo back and asked to speak with a supervisor who claimed they sent the script on May 12th. Why is there no communication? Why don't they have a record of it. I could have sent the script to them directly if someone would have just let me know. Will never be using this pharmacy again. I could potentially loose a chance to be more successful getting pregnant and thousands dollars down the drain because Accredo couldn't process a medication correctly!! Do better. Will never use again.

Worst customer service ever. My insurance company changed their specialty pharmacy to Avcredo a few months ago(I changed nothing). I spent 40+ hours just getting my prescription transferred, many hours getting my account set up. I still have to call every month to get my shipment because their system doesn't recognize my response to their text, and that's an hour at least. I have to repeat my personal info at least 3 to 5 times per call to the same person. I've had to cancel apps and have had to take their calls while on the golf course or I won't get my meds. They need to be reported

Horrible customer service. Their customer support playbook is to either bounce you from person to person, with long holds and likely disconnects, or just tell you it will be take care of in 72hours and then do nothing. IF YOU HAVE ANY OPTION OTHER THAN ACCREDO - TAKE IT.

Insurance approved my meds through a prior auth, but then Accredo stopped the order. When I called to ask why, they said my insurance (Cigna, which owns Accredo) denied it. I explained I had the approved authorization in front of me, and they had no answers. I was told I would need to contact Cigna. Cigna said it was approved. This went on for months, and the responsibility to get to the bottom of things was continually put on me. My doc spent hours submitting paperwork repeatedly and calling insurance to again verify that the medication was authorized. Each time they repeated the process, Accredo stopped the order. Ultimately, Accredo told us that insurance HAD approved the medication, but would not approve the loading doses. You can’t start the medication without the loading doses. Thus, there was no solution. But because the medication had not been outright denied, I could not qualify for the manufacturer’s bridge program. The whole thing seemed like an awfully convenient way to pretend to want to be helpful, but not actually help. Ultimately, it put me in a position where I was incapable of receiving any medication for two months, all while I was in a debilitating flare. Their actions cost me my quality of life for several months after.

This is absolutely the worst pharmacy I have ever used. Unfortunately I'm forced to use them per my insurance company. They never communicate with me at all. When it's time for a refill make sure that you call well in advance. Like about a month or two. If you can avoid using them don't. Same yourself the headache that comes with it. The worst part of it all is they don't give a damn.

I had the misfortune of changing insurance companies in January to Cigna who steers their customers to Accredo as their preferred specialty pharmacy which means that I'm stuck with this horrible company for at least the rest of the year. They were a nightmare from the very beginning!! In reading other's reviews, it's clear that the trauma they've put me through since January is their standard operating procedure, as I recognize and have been through the same pain and suffering as others describe. They lie, skirt issues, are inept, ignorant and I agree with other reviewer's opinions that their actions border on criminal. I had to cancel all work appointments one day because I was literally on the phone for 7 hours trying to get my specialty medicine shipped to me. They started by telling me that they don't carry my medication. When that was dispelled, they said that my doctor's prescription wasn't specific enough therefore invalid. When that was dispelled, they said that my insurance company denied the claim. When that was dispelled, they said that someone would have to get back to me and of course, no one ever did. More hours on the phone and after 3 weeks without my medication, they FINALLY shipped it. More problems followed when the medicine, which is an injectable, arrived. They didn't send any injection syringes which rendered the medicine useless. Another mountain to climb when they kept denying the request even though they had a prescription for the needles from my doctor. Ultimately, I had to reach out to Pfizer, the drug manufacturer to contact them to explain that an injectable medication requires injection needles After another 3 weeks, they mysteriously appeared in the mail with no notice or explanation. At that point, I'd been without my medication for a total of 6 weeks. I naively thought that things finally back got on track when my April refill arrived only to see that they sent me wrong quantity which meant that I didn't receive enough to get me through the month. Another nightmare and hours and hours on the phone trying to get the right order. They lied like they always do and said that my prescription called for that lesser quantity. When that was dispelled, they said that my insurance company denied coverage. When that was dispelled, they said that my doctor's prescription was invalid, again. When that was dispelled, they said that my insurance coverage caps out at the quantity they sent. If all these things were true why then, did they send me the corrected quantity, as per my doctor's prescription, in February and March?? They had no response other than to say that my "concern" would be escalated. I had two customer care "specialists" tell me that they would stay in touch and contact me every day (I told them that they'd already used that lie) until the issue was resolved and of course no one called me. Accredo literally makes you sick and they really don't care. I don't know why any insurance company, Cigna in my case, would ever have this outfit, which is manned by robotic, unqualified people who read from scripts and who lie at every turn, as their "preferred" pharmacy. I've relayed all this and more to Cigna, many times and even wrote a letter to David Cordani the CEO and Chairman of Cigna and of course, no response. Note: This review format asks for the date of the experience described in the review but doesn't allow for a date range. In my case, I've endured over 5 months of torture.

This company Acreddo is criminal They should be investigated by DOGE!! Their negligence is going to cost somebody their lives I ran out of medication dealing with them. Their fake pharmacist gave me advice that 3 REAL pharmacists couldn’t believe but said they too have had to deal with this scam of a pharmacy I’ve listened to their lies every day spending an hour and a half or more on the phone, listening to one bogus story after another, talking to “team leads” that couldn’t lead ants to sugar!!! Escalating your issue does nothing!!! I’ve been all over the world and I know a lot about different cultures and languages but I have no idea what godforsaken, third world country manages their call in number because you can’t understand a word they say they speak from a poorly written script and they lie to you nonstop Speaking to two different people, and they all have the same name!!!! Team leads “Alexis” and many others ” lie about calling you back. I have all my phone records to prove not one soul from this godforsaken company ever called What I really would like to know is how could Express Scripts do this to military members and their families who have faithfully served their country? How could you farm us out for specialty medicine pharmacy (scammers Acreddo) that is so incompetent it baffles the mind. I didn’t think this level of incompetency existed. I guarantee you nobody that works here uses their stupid pharmacy. What if it was one of their family members that was desperately needing medicine I’m on a medication I must take every day in order to fight to save my life and I’ve been out of medicine for two weeks and they don’t give any concern whatsoever, but just keep running you around in a circle and they’ve done it with my doctors office as well Now my doctor is completely fed up with this whole thing and I don’t blame her I never thought Express Scripts would do this to us by farming us out to a bunch of illiterate morons that have no idea about anything pharmaceutical wise. I filed a complaint with the IG! If you could’ve heard the advice, I got from one of their so-called pharmacists which I highly doubt even was a pharmacist you would’ve fell out of your chair. This is truly heartbreaking that we as the military who have served our country faithfully have been left at the hands of these incompetent pathological liars However, don’t worry this is an update and I was able to get the medication I needed super fast a different way for which I’m grateful. I never have to contend with this horrific group of idiots that should be ashamed of themselves at Acreedo. Oh and just so you know if you call them after 7 o’clock at night you will get people in the US that answer phones (but you will still get people with an IQ of -1000 )but anything from 7 AM to 7 PM and you’re going to get some Third World country.. you can hear them all in the background, speaking some ridiculous language and laughing. They’re probably laughing at us and all of their false promises they’ve made us and how they want us in circles, but it’s never going happen to me again. I never have to deal with them again I have a legitimate pharmacy in the United States that has fulfilled my order and I’m back on track with my medicine My heart breaks for anyone that has to deal with this company. I advise you to do whatever you can to get away from them check every Pharmacy you can in town check the basins check anything that run as fast as you can when you hear Acreddo or Evernorth or whatever the heck they call themselves these days. I can tell you one thing many many doctors know about this place and many many other pharmacies as well and they all have the same opinion that I have and many others have posted on here. I pray whatever genius at Express Scripts that allowed this to happen (farming us out) reviews their contract with them. This Specialty Pharmacy is dangerous. There are a total disgrace.!!!! Forwarded to the IG and I plan on reporting this company to many others for the sake of those that are stuck dealing with them. We deserve better.!!!