Accredo Health Group, Inc.Reviews of accredo.com

Absolutely the Worst specialty pharmacy! If I could give negative stars I would. Nobody knows what they are doing there, you will constantly get the runaround, no clear answers to your questions. They love to delay patients medication deliveries and then blame it on the providers office or they change things within the prescription from the providers office. Hate when the insurance company states the patient’s have to use Accredo.

I work in a providers office and this place is a legit nightmare to deal with. I plan on discussing with my site manager on a way around from using this pharmacies services bc this place has dropped the ball on so many orders.

atrocious.

This is the worst Specialty Pharmacy I have ever used. The service is horrible,,whoever you talk to to refill your prescription apparently has nothing to do but keep you on the phone forever, then says we need a pa to fill this prescription, which they had for two weeks. Two weeks they have kept me on the phone,telling me it can be filled after I went through all of the questions,,then said oops we need a pa,, never would I refer this pharmacy to anyone.

I would give this company zero stars if it allowed me. They have cost me multiple (at least 8) missed medications and put me at risk of hospitalization. Any time any information is changed, it causes at least a week delay. The only way I ever find out about any issues is because it won't let me schedule through the app like normal, so I call and they say they're working on it and/or have the shipment scheduled. Then I don't get shipping information as promised and I call only to find out nothing was fixed. I've received confirmation from the representative that the order went through and it'll ship as expected only to find out it didn't work at least 4 times. I call them again and they say the fix will be expedited but weeks later nothing changes and they cause me missed doses. I literally have to babysit them every single time. If you have ANY other options, do not use Accredo.

If you don't have to use this specialty pharmacy to fill your meds... don't. If you are lucky enough to have your health and NOT be forced to manage a chronic condition... thank your lucky stars. I have dealt with a few different specialty pharmacies during the 10 years that I have been treated for RA. Accredo is by and far the WORST. Their patient advocate team is incompetent, unprofessional and RUDE. They are completely void of compassion. I have called 3-4 times a week since 10/3 simply trying to refill a medication that I have been on for nearly 10 years. I wait on hold for a minimum of 40 minutes each and every time that I call. After going back and forth between Accredo and my physician's office for about a month, they have finally strong armed me into switching meds to the biosimilar. However, EVEN AFTER ALL OF THAT- I called them today and they are STILL placing a 24-48 hour hold on the medication that THEY ARE FORCING ME TO TAKE IN THE FIRST PLACE. I have now missed a dose of my medication with no end in sight to this absolute fiasco. I have been hung up on, spoken to with disregard AND disrespect and treated less than human in every interaction that I have had with them. I WISH there were more that I could do to protect myself and others from this treatment.

This company is absolutely terrible. If there’s an issue with copay assistance, the breakdown is awful. You only talk to people who work from home who have no idea what they are doing. When you ask for a supervisor, they transfer you to a patient advocate. Who then transfer you to someone else, who puts in tasks incorrectly. I’ve been working on the same issue for over 3 months now with NO resolution and I’ve spent upwards of 6 hours on the phone. Oh! And apparently you can even speak to a supervisor. They have a support group chat from home. Even after I’ve asked to speak to a supervisor a dozen times (in hopes they know how to do a task to request for an open window for claims to be reprocessed) , they won’t transfer you. Awful.

My name is Heather. I have been using Acredo for my RA shots for over eight months. The representative in the billing department was very rude hung up on me. Yelling would not let me explain how I’m paid in full as of September 24, 2025 as my copayment assistant program spoke to me about her name was Daniela. This lady is trying to say I owe thousands of dollars and won’t let me explain. Yes I got heated because she won’t allow me to explain then she hung up on me after I was on hold for an hour. Then this morning they called me. I was on hold for 40 minutes. This is aggravating when all you want, is your health better and your shots to be delivered and they will not deliver my shots .