Accredo Health Group, Inc.Reviews of accredo.com

Terrible. Terrible. Terrible. Talking in circles. Very little patience. Left me in tears. Trying to switch pharmacies asap!

I really wanted to give -10. I am waiting on my prescription for last 8 weeks. Everytime I call them they give me a different answer. I dont think they should be in the business, high time they pull the shutters. That will be great for patients.

This is the worst company I've ever dealt with. Every call is 30 minutes. I've had multiple orders canceled multiple times and had to call back. Most recently I've had to call six times to get one order shipped and I still don't have it. The customer service reps follow a script and if it's not something that's in the script, they can't help you. Orders get canceled and you call and ask why and no one can tell you why they just reschedule it and you have to go through the whole 30 minute process all over again only to get canceled again. My insurance forces me to use this company. If I didn't have to use it, I would never use them again in my life. One star is too much for this company.

Accredo is the WORST. I have been on specialty medication for more than a decade and I have never had problems with getting my medication. Until I was forced into using Accredo by my insurance company (Priority Health). I have been trying to get my med for 8 WEEKS now and still no resolution. Customer service agents and "leadership" agents all just give the runaround. They tell you what you want to hear just to get you off the phone and then nothing happens. Agents then get angry when you question them. I am beyond frustrated. Going without this medication is devastating. Just getting out of bed in the morning causes excruciating pain. It is obvious that the staff at this pharmacy has NO CARE or CONCERN for the patients that they serve. DO NOT use Accredo if you have ANY other option.

worst experience in medicine in my entire life. Run as fast as you can to get away from hours of phone calls and being told what you did wrong.

NEGATIVE STARS SHOULD BE A REAL THING WHEN IT COMES TO THIS PHARMACY, WORST HANDS DOWN AT EVERYTHING, THEY HAVE NO IDEA WHAT THEY ARE DOING, YOU TALK TO ONE DEPARTMENT THEN SENT TO ANOTHER ONE FOR HOURS WAITING, JUST HORRIBLE COMPANY, AND UNFORTUNATELY THEY ARE THE ONLY GAME IN TOWN PER SAY WHEN IT COMES TO MY INSURANCE

Terrible. They don't even deserve 1 star, How can I give 0? How does a company like this even exist. The US is a 3rd world country when it comes to filling prescriptions and health care now. How does a company like this even to function at all or continue to even exist. Its like they want you to give up and say just forget it, they make everything so confusing to fill a prescription. Call your Doctor, Call your Insurance (who is actually owned by the same company), wait for a call back, oh we're missing your insurance information, we forgot to tell you that two weeks ago when you called. Now we need something from your doctor. Absolutely hysterical, if I didn't laugh about it I'd be crying. Who can you complain to, healthcare and this company is severely broken. My doctor switched medications, Accredo says it'll take a few days, 3 weeks later they're calling me to fill the old medication. They tell me they were missing my insurance information to fill the replacement/new medication. How does this happen? Every person you talk to acts like its the first time you've ever spoken to them and the company, they have no information transfer from rep to rep, no notes left, start over from scratch each time with a different answer, wait for someone to call you back that never does.

Only because zero stars isn’t an option. My insurance placed CVS out of network and put this pharmacy in network. I’m sure the insurance is saving money by using them. Either way, Accredo is the worst of the worst. They are not helpful and will try to send you medications with outrageous bills. You end up having to do your own research and find your own copay assistance, or pay the outrageous charges. They also deny having a supervisor or anyone else you can speak with who might be more helpful. It’s sad that a pharmacy like this can operate. It's my first time ever writing a review. This pharmacy is terrible.