Abt ElectronicsReviews of abt.com

My dishwasher came cracked. I told them the part number but they won't accept responsibility and neither will the shipping company that they contracted with.They told me I need to submit a warranty claim... My 2600 range came without its range caps either. 40 bucks a piece to replace. Don't recommend.

Never received an acceptable wall oven. I did returned the two damaged ovens. Ordered in May and over five months later, still no oven. I just checked my order - Abt has discontinued this product and started my refund without notifying me. Would have liked the opportunity to discuss a replacement product, but was never given the chance. The two shipments for this oven were both damaged. It also took three shipments to get an acceptable dishwasher (thanks Abt for reinforcing the packaging on the third one). The four retuned appliances all looked like they had been dragged behind the truck. Started a chat session with "Rachel" and she asked what the issue was but they never responded after I identified my problems with submitting a review on their site. The review page was giving me an ad blocker error. I closed my browsers Chrome, Mozilla, Edge), turned off the ad blocker, VPN, and cleared cache and cookies. Tried all the browsers again with no luck. Over ten minuets without a response to my "Hello?" so I closed the session and started here. UPDATE: Sent the chat sessions, screen snaps of the orders, and the pending PayPal refund to Abt Customer Support.

I had a good experience with Abt, however their shipping partner, Pilot Freight Services, ruined the process. Abt customer service rep, Ben Rames was extremely helpful and answered all of my questions. I was told the dishwasher I ordered would leave Abt the day of purchase and "arrive in about a week." I placed the order on 8/24/21 and the unit didn't arrive until 9/13/21. The dishwasher came off the truck having been unpacked prior to delivery. It arrived without mounting hardware, electrical cord, kick plate or manual. I contacted Abt immediately and they offered to send the missing items out, but it would take approx. a week for delivery. They suggested I contact the manufacturer directly to shorten the process, which I did. In the meantime, I noticed that there were nicks on the handle. At this point I decided to return the product. Abt was contacted on 9/14 to arrange the return. Again, Abt customer service was great. I was told they would contact the shipping company to arrange for a return and that I would be credited once the unit had been picked up. Weeks went by and I never heard from Pilot Freight. I spoke to Abt multiple times, hear their apologies and saying they would contact their shipping department who would in turn contact Pilot. Long story short, it was only after I contacted American Express to dispute the charge that I heard from Pilot. They finally called on 10/13 to set up an appointment for pick up the next day. They didn't show up. After calling Pilot, the pickup is now scheduled for 10/18. Only time will tell if they actually show up. The moral to the story is to buy locally.

I have to say am very disappointed in ABT Electronics, and will never do business with them again. I purchased a Miele washer and dryer from them at the end of August. It was long distance purchase as I live in San Francisco. They use a delivery service called Pilot Freight. When I checked the delivery company's reviews, literally 80% 1-star reviews, I suspected I might have issues, and indeed I have. Although the dryer arrived undamaged, the washing machin arrived dented and scratched, and looked like it had a protrusion coming from the inside. Additionally, the door would not open. Someone had handled it pretty roughly. It was not clear whether the damage was from the ABT warehouse or Pilot Freight. To their credit, ABT's customer service is excellent. They shipped a new unit out for exchange almost immediately. As an aside, I had customer service problems with the freight company, Pilot Freight, around delivery. I would schedule one time over the phone with customer service and then have the time inadvertently changed via e-mail causing me to have to reschedule time off from work. When the replacement unit arrived it was damaged worse than the first unit. It literally had dents on three side, and looked as if someone had kicked it. It was clearly seriously mishandled. My advice is to avoid long-distance major appliance purchase from them because the likelihood is high that they will be damaged in transit. I am sure that mine is not one-off experience, and I'd advise others to avoid this outfit for these sorts of purchases and buy locally.

ABT charges more than other companies for their products so the only reason to use them is better service; if they exploit their customers, there's no point. I bought an oven and overhead (thousands of dollars) from ABT that needed service. On the service call, the technician had no idea what the problem was or what product was being serviced (even though all that information was included in the initial request, including the specific unit purchased). He left after a minute and then I didn't hear back for a month. When I finally called, ABT said nothing could be done and I needed to buy a new unit; they then proceeded to charge me for the "service" even after hearing about their embarrassingly bad performance. Unbelievably shameful.

The delivery of our washing machine was outstanding. We received updates throughout the process regarding timing to our home. Upon arrival the two who delivered the machine were thoughtful and courteous. Especially given these trying times, they wore masks and followed all protocols. Wished all delivery personnel had such great character! ABT, these two should be commended and shown appreciation for representing your company in such a positive manner! We truly appreciate such great workers. Warm regards, Mickey and Mary Ellen

Fantastic!! Installation crew called morning of to give me a delivery time window and then again 10 minutes before they were arriving. They were respectful, knowledgeable, and enjoyable to have in my home. They set the clocks on my new appliances, gave me a quick overview of how to work everything, and left without a trace.

They showed up on time and removed my old stove and installed my new stove in a timely manner. Very happy. As always they were respectful, friendly and professiona