Abt ElectronicsReviews of abt.com

I have been a customer of Abt for more than 20 years and have purchased several major appliances from the store over those years. While their prices can be competitive and the selection of merchandise they offer is exceptional and the sales people are helpful and knowledgeable, I have noticed that the costs associated with delivery and installation have become extremely inflated and excessive. I recently purchased a GE Profile kitchen package during the company’s Labor Day Sale, totaling nearly $5000 after rebates, and store discounts. For delivery and installation, there was an additional $800 added on for installation materials for 4 appliances and removal and recycling of existing appliances. Even after the sales associated removed and lowered those charges, I was still left with approximately $650 in installation fees. For the refrigerator alone, I was charged $258 for a waterline and waterline kit and removal of my existing GE refrigerator. Comparable GE profile refrigerator kits can be found at GE, home improvement, and other online stores for between $18 and $50 for those same parts — a fraction of what Abt charges. I contacted customer service to ask if I could purchase those required parts myself and was told, “no,” I have to use their parts if Abt does the installation. After a little research, I found that Abt competitors that provide the same products, charge far, far less for installation, if at all. Lesson learned. Next I’ll shop where it won’t cost me close to 15% of the purchase price for installation.

I did not receive my $50.00 rebate as promised with this order.

It hurts me to have to give a poor rating. I have been a loyal customer of Abt for 30 years. I had a recent delivery that was awful. The delivery person doing all of the talking was surly. When I asked them to remove the tv from the box I was told “ that costs extra. Here sign this”. The one doing the talking told me there was a charge to remove an item from a box. Furious, I called the store and spoke to a manager who told me there was no charge for removing the tv from the box. Heretofore, Abt walked on water in my estimation., I could have gotten better service at a lesser store. I think they have grown too big and the superb customer service has gone out the window. Also, they need to train the two individuals who made the delivery. They pulled that large truck into my driveway. There was space at the mouth if the driveway without pulling that large truck weighing who knows what into my driveway.

Great prices. Easy to navigate website. Absolutely horrible shipping service. First it was supposed to be a around 8:30 then around 12:30 then delivery cancelled Next day delivery scheduled for 12:30 to 2:30. It is 2:30 now. No communication Sit around and wait and wait!