Abt ElectronicsReviews of abt.com

Update: This review prompted an escalation and the team worked hard to coordinate an expedited shipping and helped resolved the lack of communication issues and honored the original delivery promise that was listed on their site - appreciate everyone who helped. I thought I purchased a range from these guys as my VISA posted the charge, but then two days later they email me telling me the change didn't got through and I needed to initiate a bank transfer. After 4 days of emailing them to explain the issue they just said it went though, offered no explanation, no clarifying email, no emails or communications at all. They finally acted on dispatching my delivery but their shipping company Ryder does not provide any level of detailed tracking. The promise message on the website showed it under 2 week but having called the shipping company they said it would be at minimum 3 even after the item left their warehouse. I called them to get more clarity on why this would be the case and an agent informed me they would be in touch but again nothing.. not a call, not any email not a peep. I honestly don't know if something happened to them lately but i really struggle to understand how these guys have anything above a 3 star rating. I will never buy from them again and I will never refer anyone to them. If the expectation is that I pay over 2k for a product then I just wait in total darkness for any word on delivery for about 3+ weeks I would challenge someone to tell me how this is different than ordering any product from Sears Roebuck in the 1880's. We have rockets that go do outer space land themselves, global translation in our pocket, an armada of satellites roaming the earth sending us real time logistic data and these guys can't produce any emails about even the transaction that took place, the status of my shipment of the decency of a follow up phone call.

I ordered a $1000 microwave from ABT. My communications with sales person were delayed and my shipment took longer than promised. The unit finally arrived and it is dented. I took pictures and contacted ABT. They refused to ship a new unit to me until the old one arrives. So I have wait weeks for a replacement unit that arrived late and damaged despite me having location and time stamped pictures. They said 'it is too risky for us to ship a new unit to you without having the old one'. Meaning I will not send the damaged one back. HOWEVER, they are fine with me buying two, $1000 microwaves from them in the hopes that they will refund one of them. Amazon has customer service figured out. Maybe call them and learn a few things. Updated Review 2024 0216: I was contacted by ABT after my online reviews posted. They shipped a new unit as soon as the damaged one was picked up and scanned in by UPS. It was delivered intact.

Everything was very good and easy to use.

Customer Service was Professional, shipping was extremely slow to my area. And my appliances arrived dented. I received a small refund and was processed fast by them. I have to try and fix the dryer as it rubs against the big side dent when its running, I was unaware of the functionality until I used it. Shipping was the biggest problem for me, the problem could be avoided if the shipping company wraps a thick bubble wrap around the appliances to make it safer. I think ABT is a good Company. But the shipping company that was used for me was not careful with other people's property.

Awesome!! Very respectful and enjoyable to have in my home.

I called ABT to complain that the stove (just 2 years old) I purchased there buckled on the panel. Apparently too much heat? Seriously. And of course out of warranty. Nice. They said I would have to wait 2 months for a service call. Annoying but OK. I specifically told the rep that set up the appointment to have the back panel IN THE TRUCK when they come. No diagnosis required. She assured me the part would be with the repairman. Then she quoted me $175 for the fix. If anyone at ABT gives a damn they can listen to the call. He shows up today after I lose a day of work to tell me he not only doesn't have the part but that it would "be very expensive." Are you kidding me?! Thanks ABT for making me take off from work so that you can tell me you cannot do ANY of the work you promised to do. He was here 5 minutes. I waited 2 months. AND? Just got a bill from them!!!!! UPDATE 1-17-22 ABT will be out today with the new part they say. I never received any follow up from their manager(s) or Mark. I have no idea if this is covered under warranty or by ABT or if it will cost me two weeks pay. I'll follow up after today's service call. UPDATE 1-18-22 It needs to be said that ABT stepped up and contacted GE to see if this would be covered under warranty and GE honored faulty equipment and covered the parts. My thanks to Mark who did not drop this ball. His customer service deserves notice. Thank you Mark and ABT.

My experience with Abt.com purchase during Thanksgiving 2020 has been positive. My item was shipped and delivered as per predicted date. I would definitely come back in future for my other needs.

There was a slight hiccup and confusion in activating and using the account I was approved for online - Thankfully, your team did not give up and Robert Holland would not quit until he and his team figured it out and ensured the purchase was secured and shipping time set.