Abt ElectronicsReviews of abt.com

Awesome!! Very respectful and enjoyable to have in my home.

I ordered a Gladiator Freezer from abt, had it less than a month when the outside of the freezer door showed condensation. When we called abt to complain about this, they basically told us we need to call Gladiator, (whom we didn’t purchase the freezer from) because there’s nothing they can do. I felt annoyed & disappointed, we gave abt our money, we have a problem & they can’t help us. Better/best to purchase straight from Gladiator and not from abt since they can’t help you when there’s a problem. Waste of time. Do not buy Gladiator Garage Freezer. The 2nd freezer came DAMAGED. 3rd freezer came today DAMAGED, and with no plug. Hope the 4th freezer comes in less than a month, AND NOT DAMAGED. I would not buy from GLADIATOR again. They don’t seem to check their products before sending them out for delivery.

I am a regular customer of ABT. I have placed numerous orders through their website. Never had one issue. Customer Service is Great. I've bought top ticket items and all came perfectly boxed and 100% no item issues. I just purchased their LG OLED TV and was worried about shipment. But again arrived fast and in perfect condition. I have no issues spending any amount of money with ABT. Can't ask for any Better.

A great alternative to the many 'woke' companies like Amazon and Best Buy. I ordered a Sangean radio. Quality product. Arrived on time. Will definitely order again. Legit company based in Glenview, IL.

I called ABT to complain that the stove (just 2 years old) I purchased there buckled on the panel. Apparently too much heat? Seriously. And of course out of warranty. Nice. They said I would have to wait 2 months for a service call. Annoying but OK. I specifically told the rep that set up the appointment to have the back panel IN THE TRUCK when they come. No diagnosis required. She assured me the part would be with the repairman. Then she quoted me $175 for the fix. If anyone at ABT gives a damn they can listen to the call. He shows up today after I lose a day of work to tell me he not only doesn't have the part but that it would "be very expensive." Are you kidding me?! Thanks ABT for making me take off from work so that you can tell me you cannot do ANY of the work you promised to do. He was here 5 minutes. I waited 2 months. AND? Just got a bill from them!!!!! UPDATE 1-17-22 ABT will be out today with the new part they say. I never received any follow up from their manager(s) or Mark. I have no idea if this is covered under warranty or by ABT or if it will cost me two weeks pay. I'll follow up after today's service call. UPDATE 1-18-22 It needs to be said that ABT stepped up and contacted GE to see if this would be covered under warranty and GE honored faulty equipment and covered the parts. My thanks to Mark who did not drop this ball. His customer service deserves notice. Thank you Mark and ABT.

ABT needs to improve their online ordering system as it only leads to frustration and a waste of time. If you purchase a gift for someone and ship it out to a different shipping address then their overreactive fraud system automatically cancels the order and marks it as fraud. Then they send an email of your order cancellation and tell you to call their line... Only thing is their line goes straight to voicemail and the item you got as a gift conveniently sells out and all they have left to say is too bad! HOW ABOUT YOU CALL THE CUSTOMER TO CONFIRM THE ORDER INSTEAD OF MAKING ME JUMP THROUGH LOOPS? I understand fraud happens and there is risk management but this is 101 stuff to resolve. CALL THE CUSTOMER Never had I such a poor ecommerce experience and shame on me for trying a new retailer such as ABT. Never again EDITED in response to company response- "We are sorry you feel this way Joseph. " Seriously? "Our Processing Team reached out multiple times requesting to speak to the actual card holder. Unfortunately, when they called in, the order was sold out. We apologize for the inconvenience this has caused." This is not true , luckily dated emails can provide a more accurate narrative- Subject- Abt Order Confirmation Date/time of email - Sun, Jan 2, 3:41 PM Subject - ****Urgent order verification Date/Time - Sun, Jan 2, 3:47 PM Subject - Cancellation email Date/Time - Sun, Jan 2, 3:57 PM

awful is understatement! They delivered a broken microwave oven THREE times! (yes, you got it right) and caused my financial loss because of delays in completion of a renovation and extra payment to the contractor who came to install it. They refused to give any reduction or any compensation. I ended up taking a slightly damaged product because I thought that this would go for ever otherwise. It is a dreadful company! stay away from them as far as you can

I drove all the way up there from the s.w. burbs to hear a AV Surround Sound System before buying. After walking around looking for an available sales person (almost all were talking amongst themselves, ignoring customers), I finally found one. I told him I was looking to hear the $499 Yamaha system and was told "It sounds better in the box - we don't open those boxes." Then why do you sell them? - or not sell them as you probably lost a sale.