About ComenityReviews of about.comenity.net

A vacation account was opened in my name without my permission. When I attempted to escalate the issue and file a formal complaint, the escalation team representative said that when you give someone your driver's license, that authorizes that individual to open any line of credit in your name regardless of whether you want it or not. I have given my driver's license to the saleswoman at a timeshare to verify my identity and repeatedly said at the meeting that I was declining the offer to make a purchase. Comenity Bank said it didn't matter if I wanted it or not, they were allowed to apply for AND open a line of credit in my name because it was in the "fine print". I didn't receive any paperwork with "fine print" because I never authorized it in the first place. The rep with Comenity Bank admitted that everything is done electronically meaning they never actually knew for a fact that I had signed any paperwork with this so called fine print (which I did not), but she repeatedly insisted that if I gave them my driver's license for any reason at all, that opening the line was completely legal. "This was done over a year ago, so what does it matter?" Do not do business with this bank - once they have your information, it is clear that they believe that it is legal to do whatever they want with it.

A SUPERVISOR GUY CALLED ERICK(BECAUSE OF HIS VOICE AND WAY TO TALK, HE SPEAK LIKE A NEW YOUNG GUY AT THE COMPANY OR DADDYS BUSINESS, MAYBE 25 YEARS OLD). HE WAS LAUGHING ON MY FACE, ME TRYING TO DO PAYMENTS TRYING TO AVOID LATE FEES, AT FIRST I CALL THEM TO SEE WHAT OPTION DO I HAVE BUT THE REPRESENTATIVE(A GIRL DOESN'T KNOW WHERE SHE'S AT) SHE DIDNT KNOW WHAT TO DO, SO I REQUESTED SUPERVISOR, I ASK HIM TO IDENTIFY HIMSELF AND SAY HIS NAME IS ERICK, I ASKED FOR ID, HE SAY OKOK ITS UHMM.. LIKE THINKING ANY NUMBER HE SAID:.. UHMM.. I DONT KNOW 12 THINKING UHMM... 80 90, AND I CAN HEAR THE GIRL LAUGHING AT THE BACKGROUND NOISE AS HE DOES IT TOO. VERY UNPROFFESIONAL MAYBE HE WAS FLIRTING AND WANT TO SHOW HER THE POWER AS SUPERVISOR HE CAN DO WHATEVER HE WANT, I EXPLAINED, I LOST MY JOB AND I WAS CALLING TO SEE WHAT OTHER OPTIONS I CAN DO BEFORE LATE PAYMENTS FEES COME BECAUSE I WONT BE ABLE TO DO THE NEXT PAYMENT ON TIME, I WANT TO AVOID THE LATE FEE , SO HE TOLD ME: OK YOU CAN PAY NOW 50 THEN NEXT WEEK 30 THEN 20 THEN ANOTHER 50, THEN THE GIRL LAUGH HARDER AND HE SHH.. HER. I ASK HIM TO HELP ME BECAUSE LOST MY JOB, AND HAVE NO MONEY BY NOW, SO HE SAID SO WHAT? YOU DONT HAVE 50 OR 30 OR 20 DOLLARS IN YOUR BANK ACCOUNT ARE YOU SERIOUS??. I KEPT QUIET, I DIDNT KNOW WHAT TO SAY, I FELT IMPOTENCE ON HOW TO REACT BEFORE THIS. HE REPLY: HELLOOO??... HE MAKE ME FEEL VERY UNCONFORTABLE, ABOUT THIS SITUATION. I HANGED UP THE CALL. ANYWAY I HAD TO PAY THEIR EXPENSIVES FEES, BY NOW I JUST WANT TO FINISH PAY THEIR CREDIT CARD AND CLOSE THE ACCOUNT. I WON'T FORGET WHEN SOMEONE MENTION ABOUT COMENITY BANK AND THEIR CUSTOMER SERVICE.

What a joke these people are! Lowered my credit limit after making perfect payments and additional payments every month! Stay away from this company!

This is the worse credit card company ever. I got involved with them through a timeshare and it was the biggest mistake of my life. I never receive a physical card from them. They reported to the credit reporting agencies two days after a missed payment. After I paid off the card, it had been 4.5 months and they still have not updated my credit report. They claimed that their system is having a problem for the last 4 months.

I HATE THIS COMPANY AN IT'S REALLY NUTS FOR THEM NOT TO ANSWER BEEN ON HOLD FOR 4 WEEKS NOW LITERALLY EVERYDAY I CALL THESE MFRS JUST TO REPORT MY CARD STOLEN THEN FOR THEM TO TELL ME I HAVE TO WAIT FOR A SUPERVISOR TO CALL ME! SICK OF IT

I never received my card in the mail and called comenity a month later. They said they would send it. A month after this they called because they said my payment was late. They called my fathers number. My number was entered through lane Bryant and is on my account. Their is no way that they could get my fathers number. I am a 35 year old woman. I reported that I will pay the late fee and minimum in the call but I will need my card and account number. They refused and hung up on me several times. I did not yell or get angry in the calls as I know it is not the call center peoples fault. Comenity, send me my card so I know this is not a scam. I need to know this isn’t a scam as I haven’t received my card and as you called a different number than was on the account.

Worst Bank ever! Executives who run this bank should be in jail! True criminals. They steal your money and ruin your perfect credit. Not sure how or why they get away with this but they will never get a dime from me and I am cancelling all cards I have with Comenity Bank! Bunch of greedy Executives to run this so called bank!

Brutal. Just absolutely brutal hold times. Script readers from abroad who talk over you, reading from a script. Zero comprehension of nuanced problems along with sub par understanding of English. My specific problem with the Bjs World Mastercard remains unresolved. I have no reason to believe that this card issue I have will ever be resolved. It will now just go to the back of my desk drawer...forever.