AbletoReviews of ableto.com

I have gone to 3 therapist prior to Ableto. Kristen at Ableto was absolutely amazing. I got much more out of her help then the other 3 therapist combined. I have one more session next week then I will be finished with 8 week session. I will miss it greatly.

"What went wrong this time?" That seems a bit defensive. Addiction is a difficult problem. But plenty of opportunities for making money while appearing to address this problem. For the record, this was my first time trying to get help. Like I said, a difficult problem, not easy to solve, but apparently easy to make money while appearing to help.

My first experience with therapy has been very disappointing and frustrating. First appointment was double-booked, so I was contacted by therapist to get my availability for the following week, but she never contacted me to reschedule. I called and booked a different therapist, who never showed up for my appointment. I’m done. Please don’t waste your time like I did.

Very simplistic approach using scripted questioning with responses that require a numerical rating. The platform is difficult to navigate, I could not access the video call feature. There are many time-consuming worksheets and “homework exercises” to be completed and then reviewed at the following session. Worst of all, the therapist/coach talked in circles and left me feeling they were not listening or paying attention. The sessions seemed rushed, not enough time to develop confidence with the “specialist”. Program may be suitable in an elementary school setting, but not appropriate for an educated adult.

Wasn't even able to start therapy because they never let me schedule anything. Signed up, didn't hear anything for 2 weeks except there was a glitch during the time that I signed up but it should be fixed, it wasn't. I emailed twice, called twice and left a voicemail and heard absolutely nothing. I'm someone who would have benefited greatly from therapy but they didn't even give me a chance. Please don't waste your time with this company, they'll make your mental health worse than better.

Spent 90 minutes doing an evaluation only to tell me they couldn't help me. Thank goodness I already met my OOP for the year and owed nothing as they were reimbursed $160 for this even though they claimed that part of it was free. I would have been livid if I owed anything on this. Thanks for wasting my time.

They say they offer evening weekend and flexible appointments. This is far from the truth. I cancelled before I even had an appointment because it was almost a 1 month wait to get something that wasn't at 3 am and they still billed my insurance for a visit? Can you say insurance fraud?

The app is a disaster. No dashboard shows up when you go in to join an appt, and I haven’t been getting email notices for appts. That means there’s no way to join my session, and no way to let anyone know. I searched online and finally found a number to call, because the only thing listed in the online app is a help email. Representatives could not take my call - there’s no way to get help in the moment. Tried to leave a voicemail but their system cut me off in the middle of my message. This has happened 3 or 4 times in 6 weeks. Each time it is temporarily fixed and then happens again. It is not worth it from a frustration standpoint - my time is valuable, at least to me if not to AbleTo. My therapist is good, but it is all scripted and about checklists. Coaching portion is not what I expected and I feel like I already know what’s being shared. It’s sort of “therapy light” but perhaps better than nothing if you can’t find anything else. However, the cost billed to my employer is pretty high for the services provided, so I am regretting my decision.