AbletoReviews of ableto.com

These monsters can't even return a phone call. They're supposed to be providing mental health. GO ELSEWHERE!!!!!

I tried online therapy as a provider several years ago with this company and saw all the financial issues previously endorsed by former clients creating havoc and disrupting trust between therapist and client. My additional inside views include about very poor, disrespectful communication from clinical administration relating to concerns about the that the scripts not working for many clients and clients not suited to an online platform or using it as a sexual gratification site. Also, the Ableto model pairs clients with coaches who were not credentialed mental health providers and their responsibility was to consult on cases which didn't occur consistently in my experiences. Coaches act completely independent from therapists, see notes and follow up as it were, so it is not a team approach leading to a sense of disconnection for clients. I do not recommend this service or workplace.

Got the call that insurance was paying and no copay. Lies. $30 copay for each visit. Called them and the people you talk to have no authority and feed you garbage. Big scam.

I got a call from this company yesterday and they wanted me to use the service I got suspicious and hung up and did not want to give personal information. They said that they knew that my insurance knows about this. I did not believe them.

Waisted 3 months trying to work with their Macdonald’s level therapist. Multiple appointments were canceled within an hour of the appointment. Supposedly Kaiser has been improving mental health serves by using these guys but they are a far cry from a functional company. Find therapy elsewhere if you don’t want to waste your TK e with amateurs.

Before I even started my first session, I couldn’t create an account. Then when the session was to start, you sign in and are prompted to enter a code. The code doesn’t show up in your email or text. The counselor then called. Upon my telling her about the sign-in problem, she responded that their system isn’t very good. "Technicians were working on it." Then the counselor wanted a name and number of someone else to add to the account. I said no as I’m not sure of their company yet. She said she couldn’t help me unless I gave her that information for legal purposes. I still said no. She said goodbye and hung up. Seems like a scam. I called my UHC insurance and they do have the provider on the list as well as AbleTo. Seems there are ALOT of these telehealth mental health companies. After reading other reviews about Ableto, I'm happy to not have gone through with the 8-week program.

As a client, there's no way to cancel your appointment online. You can only reschedule. You have to call their 800 number and leave a v/m to cancel. I also sent an email asking to cancel, and received an automated message stating that they were "opening a ticket." I don't think it should be this difficult to cancel an appointment, especially given that my credit card is on-file with them. I'm hoping I don't get charged for a no-show since I'm attempting to cancel 5 days before the appointment. What a headache.

I spent an hour registering with Ableto for a therapist, and a half hour the morning of my appointment getting set up for virtual, only to have the therapist pull a no show. I called the customer service number and the rep said someone will get back to me. 15 minutes later I received an email from the therapist himself who said he was having technical issues and to set up another time. I should have been sent an email prior to my appointment about the technical issues. Lame, I do not recommend.