AbbysonReviews of abbyson.com

Customer service @ Abbyson is definitely 5 stars. We purchased a living room set and had some difficulties and ultimately it did not work out for us, but the warranty support we received was above and beyond. Maria was quick to respond and was extremely helpful. I would definitely recommend Abbyson because of their support after the purchase.

Purchased a Abbyson section from BJs with a regular price of $1800. Having deeper seat cushions the back support is critical to comfort. So, we had the coach for about 4 months and already, I can no longer sit on the end seat of the sectional. Sitting there puts you in an uncomfortable angle due to cushion sag. ( not covered by the warranty according to literature) That cushion is now flat were as the others have a nice rounded look. Bottom line, out of the boxes, its a nice looking piece but a for duability I'm afraid - You Will be Disappointed.

I have been buying furniture for decades and never experienced such horrible customer service. Even sending them photos of my sectional cushions, where the leather finish is simply wearing away, they do not feel responsible for their own product AND YAVE REFUSED to do anything to rectify the situation. They refused to replace one center cushion and then every single cushion is old and WORN looking after LESS than a year. (even the ones where nobody sits!) POOR quality. Buyer BEWARE: Their leather is NOT made to last. I have an entire sectional that is embarrassing to me and definitely NOT worth the money. Yes, leather is meant to age and patina as it gets older -NOT completely wear away!

had extended warranty, found my power couch at the Brick. motor died 2 weeks before the warranty was going expire. brick said it was discontinued. got a hold of Abbyson, said they could do nothing cause it was sold from a unauthorized 3 party. WTF. so now it will go on market place (facebook) we are older and not handy. it’s only 5 years old. loved it til this $hit went down.

Buyer beware. Bought a power reclining loveseat 25 months ago ($1350). I called about a metal piece that broke on the reclining apparatus and was told it was out of warranty. I asked to speak to a supervisor and the request was denied. I was given a number for service on the recliner. When I called they informed me they have not serviced my state in 6 years and they only do warranty work.

Scam of a company. Ordered a sectional then received notification from the freight carrier that they were holding the items because Abbyson had not paid them. I called Abbyson and they lied telling me that the issue was with their systems. Customer service was not helpful at all. I expected more since they are a vendor for Costco but I was wrong.

I purchased a leather chair from this company a little over a year ago. It started falling apart a few months in, but last night, the piece that you pull to recline broke off completely. I emailed them and explained what happened, and included my receipt which also included proof of the extended 3 year warranty that I purchased. Jennifer responded that I my warranty had run out and attached a link to the attachment I can purchase on Amazon and fix it myself. I immediately responded, stating that I had purchased the extended warranty and included a screenshot for proof. No response yet. I am really disappointed. I wish I would have read these reviews before purchasing. Very dishonest company that produces shoddy products.

Absolutely horrible service , had to get my credit card company retrieve my money