AbbysonReviews of abbyson.com

Ordered from Sam’s and part of the sofa was damaged, contacted Abbyson directly and their customer service was excellent! Sent out a new section of the sofa without me having to return the whole thing to Sam’s! Sofa is great too!

I am beyond disappointed with Abbyson. I bought their camel-colored leather sectional with metal legs from Sam’s Club because it looked lovely and modern in photos. Unfortunately, it was pure style over substance. Within weeks of purchase, the center cushion proved to be completely defective. I immediately emailed Abbyson to get a replacement cushion, but they brushed me off and told me to go through Sam’s Club. While I appreciate Sam’s Club’s efforts in trying to make things right by offering me a small discount, that did not take care of my problem. They didn’t make the sofa and therefore didn’t have a spare Abbyson cushion hanging around their warehouse they could have sent me to replace the one that was obviously defective. My last sectional was mid-century modern and also leather, purchased from IKEA. That sofa lasted me 14 years, and was recently relegated to my basement despite still looking brand new. The cushions are in perfect condition. They have softened up a little bit, but there are no defects in the leather at all. Not one. Because Abbyson refused to send a replacement piece, that single center cushion rapidly deteriorated, completely destroying the entire sectional within months. The leather started crumbling and peeling. 14 years of enjoyment with my last sectional, and this one didn’t last four months before it became unusable junk. Even worse, when I continued to follow up with Abbyson in emails asking if they could just replace that one cushion, sending them photos of it, and literally provided them with my original emails, my receipt, and dozens of photos proving I had reached out within weeks of my purchase, they just continued to tell me that it was no longer under warranty. Well, it most certainly had been under warranty when I reached out originally! This company is very sketchy and dishonest, and I would not suggest anyone do business with them because they do not back their products. DO NOT BUY FROM ABBYSON!

Furniture is great quality and very nice looking Delivery boys did great job Very knolegible and help ful. Abbyson furniture customer representative very helpful.

The furniture is top shelf. Very bougee looking. The company was awesome responding to my issue. Thanks

Good experience from my first email to correct, polite, speedy in-home warranty service. Thanks!

The Lucena Dresser by Abbyson Home is an exceptional piece that balances high-end design with incredible value. Finding furniture that feels this substantial and well-constructed at an affordable price point is rare, and it fits perfectly in my space. The modern Scandinavian design is beautiful, and the quality is immediately apparent. It is clearly not a cheaply constructed piece; the soft-close drawers operate excellently and add a premium feel to the overall experience. What truly sets this purchase apart, however, is the level of service provided by Abbyson Home. In an era where customer service is often relegated to AI and delayed email responses, the personal touch I received was refreshing. Maria at Abbyson Home reached out immediately after my purchase to thank me and provide clear, helpful information regarding the delivery timeline. She responded to all of my follow-up questions the same day, making me feel like a valued customer rather than just another order number. The delivery team was equally impressive. They were professional and took great care to protect my apartment during the install, even taking their shoes off without being asked. It is clear that Abbyson Home values their customers, and I highly recommend both this dresser and the company.

We purchased a new bookcase from Costco. The doors weren’t aligned as the top right hinge was not tight & couldn’t be tightened as the holes were big so we requested repair. The repair guy came. He replaced 3 of the 4 screws by putting longer screws. However, he said he couldn’t access it directly so he put it at an angle & that too with a very different screw that is still sticking out at an angle. He also used different odd screws for the other 2. All he needed was to use an angled screw driver & right kind of screws. It is really a very shoddy job done on a beautiful piece of furniture. There is no option here to upload the photos otherwise you can see it for yourself how ugly it looks.

Our couch u shaped sectional is great. Super comfortable. Very well made. The whole family loves it. Abbyson customer service has been great. They actually answer the phone. We ordered a theee piece sectional. 2 pieces had damage from delivery that we discovered after unboxing. They sent 2 new ones and picked up old ones. Their service was superior.