Sherry T.
RUN FROM THIS COMPANY
RUN FROM THIS COMPANY. I wish I had read these reviews. I bought a chair for my 92 year old father for Christmas in December of 2022. 4 months later the leather started coming off the chair. They told me they had to send a technician to my home to see if the chair could be fixed. They said if the technician's report said it could not, they would send me a new chair. Their expert and "ethical technician as they called him" came to my home dressed in jeans, t shirt, dirty sneaker and his equipment in a Target bag. He told me if he painted it, it would just come off due to where the "leather" was coming off. He said I needed a new seat to the chair and that was his recommendation. He said he'd never seen anything like it, that it was defective. I then get an email 2 days from Abbyson telling me it was from normal wear and tear and I was not getting a new chair. When I called and spoke to Jennifer and I was told the technician's report said it was FROM THE OILS IN MY FATHER'S LEGS! MY FATHER DOES NOT WEAR SHORT AND HE WEARS FLANNEL LINED JEANS BECAUSE HE'S ALWAYS COLD. But she stayed with the story, the oil from my father's legs caused the leather to come off. But here is the best part. THEY KNOWINGLY SENT THE TECHICIAN TO MY HOME TO ISSUE A BIASED ASSESSMENT WHEN THE RECLINER I ORDER HAD BEEN DISCONTINED. THERE WAS NO CHAIR TO SEND. WHEN I CONFRONTED JENNIFER, SHE TOLD ME YES, THE CHAIR WAS DISCONTINUED AND EVEN IF THEY HAD A CHAIR, IF THEY SENT ME ANOTHER ONE," WHAT IF WORD GOT OUT" THEY SENT ME A NEW CHAIR, "THEN EVERY ONE WOULD WANT THEM TO DO THAT". STAY AS FAR AWAY FROM THIS COMPANY IF YOU VALUE YOUR HARD EARNED MONEY. I WAS SUPPOSED TO GET A CALL FROM AN ACCOUNT MANAGER LAST MONDAY, I AM STILL WAITING AND WHEN I CALL, MY CALLS ARE CONVENIENTLY DROPPED. (MORE LIKE HUNG UP ON!)