Abba PatioAbba Patio, a top designer and manufacturer of high quality gardening products, from patio Umbrellas, Canopies, Awnings to Garden Furniture sets.
Abba Patio (abbapatio.com) has 355 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Christina H.
Great piece of patio furniture. The only reason I deducted a star is because it is really difficult to put together. The fabric you lay on is so tight, that last corner is almost impossible to get together. My husband and I had to put our body weight into pulling and pushing and we barely got the frame to go together.
Kimberly M.
pin in one wheel was broken, and Abba stated they would not replace it, and the pin and the wheel itself just falls off the base. Nothing further was offered or suggested
Response from Abba PatioApr 28, 2022
Hi,Kimberly Thank you for bringing this to our attention. I apologize on behalf of everyone at abba patio. Please know that your situation was an exception. We’re sorry about the missing parts on the umbrella base. and we are looking into this issue and forward it to the faoctory, the after-sale team will reply you as soon as possible.
Shawna P.
Box arrived damaged, pieces were missing, customer service could not fix the issue, now parts are unavailable. Super annoyed
Response from Abba PatioApr 26, 2022
Hi, Shawna I'm sorry to hear that the package was damaged on delivery. The missing parts were resent and delivered on April 18. Please feel free to reach out to [email protected] if you have any further questions.
Mark S.
You didn’t have the B Pole I need
Response from Abba PatioApr 26, 2022
Hi, Mark Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I have confirmed with the team, the color B Pole you wanted is out of stock, but other color is avavilable. if you still interested, please feel free to mail to [email protected], a member of our Abba Patio Customer Care team will review your inquiry and respond to you as soon as possible.
Shingerty
Umbrella was delivered in perfect condition. Packaged very well. I am very happy with this purchase.
Response from Abba PatioApr 26, 2022
Hi, Shingerty Thanks so much for your feedback! We’re really glad you enjoyed our patio umbrellas, we’ve found it’s a definite customer favorite!
Melissa D.
Very professional customer service. Polite, clear, prompt communication. And the product is fabulous,
Chris K.
Quality is clearly not what it used to be... I've ordered two of these umbrellas every year for the last 4 years. Materials are much cheaper, color of fabric was way off and even dirty in some spots. The poles use to have a nice Abba Patio metal tag on them an appeared with much greater quality than now. The rather huge "Made in China" sticker on the lower pole didn't help matters... I assumed as much before but clearly this didn't help my opinion towards this company and my future purchasing decisions.
Taufique
They have two very similar item, with a 6 inches difference in dimension and one with a round pole vs rectangular pole, which is not very clear in in their pictures. I asked to exchange the rectangular one for the round one I received, and it was brand new still in its shrink wrap. They said they will have to charge me $95 for shipping even though I'm simply exchanging it. Their customer service did not even make an attempt to make things right or meet somewhere halfway. I'll sell this one on ebay and will never ever shop at Abba Patio again.
