Abba PatioReviews of abbapatio.com

Made a mistake on my order, so called immediately (during their business hours), but received only a recording), so I requested a call back to modify or cancel and then replace my order. But as there was no reply during their customer service hours, I followed up by sending an email. Received a call the next day, and was told that the order could neither be corrected nor canceled, even though its status had not changed from pending. POOR CUSTOMER SERVICE.

Quality has gone down since ABBA was sold/merged? Yes, these were always on the lower cost end but the umbrellas lasted 3-4 years. Which was fair. The materials used now are much thinner, fade rapidly and the Sariya we’ve had maybe 6 months tore.

Fades from the sun.

Two different orders - both times received the wrong item. First item was wrong color - reached out to Abba and they credited back some money which I was fine with. Ordered another item and I was given the wrong item and it was broken even if I decided to keep it, it was not useable. I was refunded the money for the purchase however I decided that I can no longer order from Abba if they cannot properly fulfill orders

15 minutes on hold. I will be making a claim on the 1 year warranty. Meanwhile I’m instructed to use a hose clamp to keep the umbrella in a vertical position. We will see…with an “F” rating from the BBB, I’m not overly hopeful.

Product works, but customer services is non-existent. I've called multiple times only to be on hold for 20+ minutes and never did one person come on to say "please hold". Nothing. Only an outgoing recording.

Have not received my order

I still have t received my order