Aaron'sReviews of aarons.com

I have to tell you I was surprised with my stackable W&D and I simply love it. I can do full loads in this washer! It doesn't take much space at all. I love the customer service, Kelly in New Port Richey and Justin in Hudson really go all out letting you know about specials and the perks of being with Aaron's. Thank you all at Aarons for all you do.

I ordered a Samsung, forward-facing washing machine. Within a week the washer was delivered. Within the first few washings, we Noticed a pool of water around the machine. We called Aaron's (on Rainbow Blvd., Las Vegas) and spoke to Joshua. We explained our concern about a leak and asked for servicing. Joshua told us Aaron's does not service washers. This would require us to get the machine fixed. We discussed our issue of being required to pay for a washer servicing for a machine that was received less than 3-weeks ago. Asked Joshua if the servicing fee would offset the next payment (to Aaron's). He was adamant with, "No." Since I am not willing to pay to have a new washer serviced in addition to the payment, I let Joshua know the washer can be picked up for return. Plus, do I really want a machine that leaks? There was complete silence as a response from Joshua. I asked (Joshua) if he heard me. He said he didn't know if I was talking to him or someone else. I affirmed I was speaking to him and what are the next steps. He asked what was my concern? I repeated the purpose of the call. And, Joshua said a repair would come out of my pocket. I was amazed that Joshua, at first, said he didn't know I was talking to him . . . Then, he had the same response as his answer when 'he didn't know I was talking to him.' My response was to let's just get the machine picked up. Joshua placed me on hold for over 8-minutes. I hung up and called the store again. Maybe he forgot I was on hold. However, Joshua said he placed so I could correct my tone. 8-minutes on hold so I could change my tone? I told Joshua the only thing I now wanted him to do is schedule the pickup. Joshua told me I could call back after I changed my tone. Then, he hung up. What is this dude's problem. I called again. The phone rang 31 times once I started counting due to the call was not being answered. I called another Las Vegas store to ask for the number to Aaron's corporate office or its escalation team. I was provided with an Atlanta 678 area number. I provided my requested info to the person taking the call. Now, here I (continue) sit waiting to hear from Aaron's. Using my blocked company phone number, I called Aaron's/Joshua to let Aaron's know the machine shall be returned. DO NOT withdraw any further monies for payment. Joshua said he could schedule a pickup next week, but I would still owe the pro rated payment. I informed Joshua it would be best to not withdraw any further monies since the business relationship ended effective today.

My son needed a new bed and I saw that Aaron’s Was having a promotion to put $0.01 down and you get your merchandise in 7-9 business day, as well you don’t have to make your first payment until like a little over a month after you have it. I ordered my son a bed and a mattress. The mattress came within the expected time frame. I kept checking on my account to see when the bed would come, And it said it was on back order for like 2 weeks after that no status at all. I tried calling Aaron’s and For some reason every time I called, no one would answer. A few times it rang like 3 or 4 times and then automatically hung up on me so I sent an email. No one ever got back to me about the bed. Well, I got a call from Aaron’s, but it wasn’t about my bed that I ordered. They were calling me because they have a new promotion going on and wanted to see if I would like to buy something else. I told the lady that I still haven’t got the last thing I bought. She apologized and told me she didn’t understand why because the bed has been in the store for a couple of weeks. Well, after that, she didn’t try getting me to buy anything else, but she did comment that I only have automatic payments coming out for the mattress but not the bed. I told her that I had no clue what was going on with the bad nobody contacted me or responded back to me so why would I have automatic payments set up for something that I haven’t got and at this point I was unsure if I was even going to get it. The lady asked me if I still wanted the bed. I told her that I did want the bed, but I am not setting up automatic payments and I know that the bad is coming here. She scheduled the delivery for October 1st. I place my order in August so we shall see.:..

This will be my 2nd negative post within a month!! When they delivered my new bedroom suite a few weeks ago, the electric switch to light it up and to activate the USB ports did not work. The store manager had assembled the bed while the regular delivery guy was putting the mirror on the back of the dresser. They delivered the replacement headboard last Thursday, Sept. 19th, 3 weeks later. The 2 delivery guys then discovered that they could not replace the headboard because EVERY connecting screw to this bed frame was stripped to the point that they could not undo them!! NO ONE HAS TOUCHED THAT BED FRAME SINCE THE DAY IT WAS DELIVERED!! I had just moved into my apartment the day before the delivery and have been too busy unpacking boxes to give it a 2nd thought. The delivery guys were smart and dedicated enough to figure out how to disconnect the actual headboard piece from the connecting support legs and replaced the actual piece with the switch on it. I am very thankful for that. But now, I am stuck with a bed that cannot be broken down, because ALL screws (not one or two) BUT ALL the screws in all the corners are stripped. They were not able to back any of them out and they had tools much stronger than what I have access to!!! I wrote on the delivery order that they had me sign, asking the manager to call me as soon as he got the note to discuss this issue, even as I kept trying to call him. He would not even answer the calls of his delivery guys. Now, after my repeated calls that have gone unanswered and NO CALL BACK from him, I am writing this review. No one even answers my calls when I call the store. I can only guess they are watching for my number. I don't want to pay full price for something that HE messed up and doesn't even have the decency to call me to discuss. And, I am trying to avoid having to go into the store yet again, after the first time I had to go in to talk to him about the first issue. I do not want to be labeled as an aggressive or angry woman however, being ignored is making me feel that way.

Second NEGATIVE review I am posting for the Mt. Holly store in NJ. Furniture was scheduled to be picked up on Saturday, September 7, 2024. I was told that was the day they had all deliveries/pickups in my town. Of course they never showed and I called the store and asked where they were and was told they are done for the day. I have already contacted a site about this business as they are awful, unpleasant and the customer does not come first at this store. I want the furniture out of my house and as far as I am concerned I owe them nothing for this month. This is the third issue with them, all I can say is buyers beware!

Aaron's is so unprofessional my delivery was scheduled for when I arrived home from work and they had already been bye after I specifically told them I would be home at a certain time so I missed my delivery which was a birthday surprise that didn't happen now we are without furniture over into the next week I am so busted and discussed and don't recommend them to anyone

Delivery went well with my queen size bed. Until I realized they didn't deliver the box spring. This was Tuesday July 16. Today is Friday July 19, and still no box spring. And all I get when I call is, we will be there. Well it's gonna be 9:00 pm, and nothing. They're closed, and no box spring!!! Never again. BTW, I'm in Fresno, California. So not too much of a surprise.

Gil or Dil the manager in Mount Holly, NJ store needs to fix the way he talks to customers regardless if they are late or not with payments. He does not have good customer service skills at all & doesn't care about the reason of non payment. In a roundabout way he was calling me a liar about my situation, his comments were nasty, I am so tempted to get in touch with Aaron's headquarters in Atlanta and I probably will. He had no business talking to me like he did. Very unprofessional! Needs an attitude adjustment. And of course he assumed he knew everything about my situation and even voiced his opinion.